RediCARD replacement
RediCARD is being withdrawn across Australia, so we’re making everyday banking simpler by replacing all rediCARDs with Visa Debit Cards in October 2023.
How will this work?
If you have ONLY a rediCARD on your account, you’ll automatically receive a Visa Debit card in the mail in October 2023.
If you have BOTH a rediCARD and a Visa Debit Card on your account, you won’t receive a new Visa Debit card, however you can request one if required.
All MyState Bank rediCARDs will stop working from 24 February 2024 or the expiry date on the card if it’s before 24 February 2024. Once you’ve received your Visa Debit Card and activated it, please securely destroy your rediCARD prior to this date.
What if I haven’t received a Visa Debit Card?
If you have not received a Visa Debit card in the mail by 31 October 2023, please contact us on 138 001 or visit your nearest branch.
You will also not receive a new card if you already have a Visa Debit card on your account.
What are the benefits of the Visa Debit Card?
A Visa Debit Card has:
- More Payment Options: Pay safely in-store, overseas, and online. It works with Apple Pay, Google Pay, Samsung Pay, Garmin Pay, Fitbit Pay and wherever you see the contactless symbol.
- More Control: Customise your card settings in Internet Banking or the MyState Bank App. You can block your card for specific transaction types, providing extra security.
- Added Security: Covered by Visa’s Zero Liability policy* for unauthorised charges.
- Exclusive Perks: Access Visa offers and discounts from popular retailers when you register with Visa offers and perks at Visa.com.au
* Visa’s Zero Liability policy covers Australian and New Zealand-issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial card transactions. Cardholders should notify their Issuer promptly of any unauthorised Visa use. Please consult your Issuer for additional details.
Frequently Asked Questions
What can I do to prepare for the change?
Please check the mobile phone number, email and mailing address we have for you are up to date. You can check your contact details in the App or Internet Banking or call us on 138 001.
How do I get started with my new card?
Activate your card by following the simple steps below;
- Log into your Mobile App or Internet Banking
- Select Cards in the App or Manage > Cards in Internet Banking
- Follow the prompts to activate your card
- Select Card Controls and untick any of the services you don’t want to use with your card.
Remember to activate your Visa Debit card before use, following the instructions provided with the card.
If you don’t have access to the Mobile App or Internet Banking please call us on 138 001 or visit your local branch to help get set up.
Do I get a PIN?
You’ll receive a new PIN with your Visa Debit card. You can keep the new PIN or change it to one you prefer.
If you want to change your PIN
- Log into your Mobile App or Internet Banking
- Select Cards in the App or Manage > Cards in Internet Banking
- Select Change card PIN
- Follow the prompts
Ensure you are registered for two-factor authentication (2FA). If you are not sure you are registered, give us a call on 138 001.
Can I keep my rediCARD until it expires?
Your rediCARD will stop working from 24 February 2024 or the expiry date on the card if it’s before 24 February 2024.
We recommend you activate your new Visa Debit card immediately, securely destroy your rediCARD, then you are all set to go.
What if I lose my card or forget my PIN?
Lost Card: Drop into a branch or call 138 001 for a replacement card and a new PIN.
Forgotten PIN: You can change your card PIN if you’re registered for two-factor authentication (2FA) and have a MyState Bank Visa Debit card.
- Log into your Mobile App or Internet Banking
- Select Cards in the App or Manage > Cards in Internet Banking
- Select Change card PIN
- Follow the prompts
Can I opt out of payWave?
While payWave is included with the Visa Debit card and cannot be issued without it, you can turn off payWave (contactless payments) in Internet Banking or the MyState App.
Internet Banking: Manage > Cards > Lock/Control Card > Card Controls
MyState App: Cards > More Card Controls
Visit us in branch or call us on 138 001 if you need assistance.
Can I block online gambling transactions?
Contact us on 138 001 to block online gambling transactions on your Visa Debit Card. You can also reach out to the National Gambling Helpline on 1800 858 858 for confidential support.
What security features come with a Visa Debit card?
Your personal information is of utmost importance to us. You’re protected by Visa’s Zero Liability policy in many situations. This policy covers you when you:
- Select the Visa Debit Credit option and enter your PIN
- Make payWave transactions
- Conduct online or phone transactions
- Make overseas and/or domestic transactions, selecting the credit option.
Visa payWave cards have advanced security features for your protection. If needed, the ePayments Code monitored by the Australian Securities and Investments Commission offers protection against unauthorised or fraudulent activity.
Your Visa Debit card also has Visa Secure and eftpos Secure, our 3D Secure fraud prevention measures designed to add an additional layer for security to your online shopping to protect against fraudulent card use. In certain instances, you may be requested to validate your identity by confirming your purchase with an OTP (One-time Password) sent to your registered mobile device. Entering this password will confirm your identity and your transaction will be approved. At MyState Bank, your security and satisfaction are paramount. We’re here to make this transition as smooth as possible. If you have questions or need assistance, please reach out.
