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Mobile Banking

Open Banking
I have just received an SMS message yet I am not logged in to Internet Banking
I transferred money to the incorrect account
I can’t use a different Customer Number
I can’t receive the secure SMS code. What can I do?
My Card is lost or stolen
I’ve lost my card
Can I change the PIN on my card?
RediCARD replacement
How to download and access the Mobile App
eStatements – Why make the switch?
What is a PayID?
Manage my daily transfer limits
How much does is cost to order a new card?
Visa Secure and eftpos Secure
When does the SMS Security code expire?
What is two-factor authentication?
What is the New Payments Platform (NPP)?
What is Osko?
What is BPAY and how do I use it?
Update your personal contact details
Switch on your Visa debit card
Setting up a Login PIN
Register for eStatements in the Mobile App
Recurring card payments
NPP/OSKO Payment Limits
Logging out of the Mobile App
Is there a redraw minimum?
Is there a fee to redraw online?
I can’t find my billers and payees
How to reset your password
How to create a new payee or biller
How do I receive a real time payment?
How do I make a real time payment?
How do I change my password?
How do I activate my new card?
Direct Debits
Check your balance and previous transactions
Can I redraw in the MyState Bank Mobile App?
Can I order a replacement card online?
Adding or updating an email address
Add or Update your email address
Account Balance Peek
Access your eStatements in the Mobile App
Setting up your new transaction account
Why can’t I change my mobile phone number myself?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
My card expires this month and I haven’t received my new card
I have deleted a contact, but the payment is still going to this payee/biller?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
How do I set up a recurring or future dated payment?
I keep getting an error message when I try to access the profile page?
Why can’t I see all my accounts listed in Internet Banking?
How long does it take for a new card to arrive?
The temporary password I was given is not working
Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
What happens to my SMS Security if I change my mobile number?
How do I transfer money between my own accounts?
How soon are funds received in the accounts I transfer to?
How do I edit or delete a pending (future) payment?
Can I make payments using SMS Security while I am overseas?
How do I change my address to an overseas address?
How do I transfer to another bank (a third party)?
How do I register a PayID?

Internet Banking

Internet Banking

Open Banking
I have just received an SMS message yet I am not logged in to Internet Banking
I transferred money to the incorrect account
I can’t receive the secure SMS code. What can I do?
My Card is lost or stolen
I’ve lost my card
Can I change the PIN on my card?
How much can I spend on my card without exceeding my limit?
RediCARD replacement
eStatements – Why make the switch?
What is a PayID?
Identity verification changes for driver’s licence
Manage my daily transfer limits
How much does is cost to order a new card?
Visa Secure and eftpos Secure
When does the SMS Security code expire?
What is two-factor authentication?
What is the New Payments Platform (NPP)?
What is Osko?
What is BPAY and how do I use it?
Update your personal contact details
Switch on your Visa debit card
Session time outs
Recurring card payments
NPP/OSKO Payment Limits
Logging out of Internet Banking
Is there a redraw minimum?
Is there a fee to redraw online?
I can’t find my billers and payees
How to reset your password
How to create a new payee or biller
How do I register for Online Banking?
How do I receive a real time payment?
How do I make a real time payment?
How do I log in to my Internet Banking account?
How do I activate my new card?
eStatements for Internet Banking
Direct Debits
Changing your password
Can I order a replacement card online?
Adding or updating an email address
Setting up your new transaction account
Why can’t I change my mobile phone number myself?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
My card expires this month and I haven’t received my new card
Can I redraw from my personal loan or home loan account on Internet banking?
I have deleted a contact, but the payment is still going to this payee/biller?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
How do I set up a recurring or future dated payment?
I keep getting an error message when I try to access the profile page?
Why can’t I see all my accounts listed in Internet Banking?
How do I transfer to another bank (a third party)?
How long does it take for a new card to arrive?
The temporary password I was given is not working
Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
What happens to my SMS Security if I change my mobile number?
How do I transfer money between my own accounts?
How soon are funds received in the accounts I transfer to?
Having problems logging in to Internet Banking?
How do I edit or delete a pending (future) payment?
Can I make payments using SMS Security while I am overseas?
How do I change my address to an overseas address?
How do I register a PayID?

Digital Wallets

Digital Wallets

Set up Samsung Pay
RediCARD replacement
Set up Apple Pay
Switch on your Visa debit card
Setup Garmin Pay
Set up Google Pay
Set up Fitbit Pay
Setting up your new transaction account
What should I do if my Garmin device is lost or stolen?
What should I do if I lose my Google Pay phone, tablet or watch?
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
What should I do if my Samsung Pay device is lost or stolen?
What should I do if my Fitbit device is lost or stolen?

Customer Care

My Card is lost or stolen
Identity verification changes for driver’s licence
Are you ready for your tax return?
What’s a Tax File Number (TFN)?
Support Services
Financial Hardship Assistance
Email Customer Care
Call Customer Care
Why can’t I change my mobile phone number myself?
How do I change my address to an overseas address?

ATMs

RediCARD replacement
Withdraw cash for free
RediATM network changes

Security

My Card is lost or stolen
I’ve lost my card
Security Contacts
RediCARD replacement
NPP Payment Holds
Identity verification changes for driver’s licence
Visa Secure and eftpos Secure
Cash Passport Support
Cash Passport Platinum global emergency assistance
Use secure websites
Two-factor Authentication
Switch on your Visa debit card
Protect your computer
Password Safety
Firewall protection
Keep your browser and operating system up-to-date
What happens to my SMS Security if I change my mobile number?

Branches

Branch opening hours
Branch services
Branch locations

Bank Accounts

Open Banking
My Card is lost or stolen
I’ve lost my card
Foreign Currency Cheques
RediCARD replacement
eStatements – Why make the switch?
What is a PayID?
MyState Bank BSB Number
How much does is cost to order a new card?
Visa Secure and eftpos Secure
Telegraphic Transfers
Deceased estates
Cash Passport Support
Overseas travel
Cash Passport Platinum global emergency assistance
What’s a Tax File Number (TFN)?
What is the New Payments Platform (NPP)?
What is Osko?
What is BPAY and how do I use it?
The Financial Claims Scheme
Switch on your Visa debit card
Recurring card payments
NPP/OSKO Payment Limits
MyState Bank Customer Number
Minimising fees and charges
How do I withdraw from my offset account?
How do I receive a real time payment?
How do I make a real time payment?
How do I close my bank account?
How do I activate my new card?
Direct Debits
Setting up your new transaction account
My card expires this month and I haven’t received my new card
How long does it take for a new card to arrive?
How soon are funds received in the accounts I transfer to?
Switch your salary over to your MyState Bank account
What to do if you think you’ve been targeted by a scam or fraud
How do I register a PayID?
Foreign Resident Tax Reporting

Home Loans

Parental Guarantee
MyState Bank BSB Number
Deceased estates
When is my next repayment due?
What’s a credit reporting body?
What’s a credit report?
What is the New Payments Platform (NPP)?
What is Osko?
What is Lenders Mortgage Insurance?
What is credit reporting?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How much is my next repayment?
How does CCR impact me?
How do I maintain a good credit score?
How do I fix an error on my credit report?
How can I access my credit report?
Home Loan Redraw
Credit Reporting
What is the impact of having a good or bad credit record?
Your guide to Break Cost Fees

Term Deposits

MyState Bank BSB Number
Deceased estates
What happens at maturity?
Transfer money into a Term Deposit
MyState Bank Customer Number
Can I access my funds early?

Insurance

How to make an insurance claim
How to value home and contents
Are you under insured?

Personal Loans

MyState Bank BSB Number
Deceased estates
When is my next repayment due?
What’s a credit reporting body?
What’s a credit report?
What is the New Payments Platform (NPP)?
What is Osko?
What is credit reporting?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How much is my next repayment?
How do I maintain a good credit score?
How do I fix an error on my credit report?
How can I access my credit report?
Credit Reporting
What is the impact of having a good or bad credit record?

Scam Awareness

Romance Scams
Remote Access Scams
Phishing Scams
Messages from the ATO
Investment Scams
Business Email Compromise (BEC)

Interest Rates

What can you do to prepare for your fixed rate ending?
How can I find out if my home loan repayments are changing?
Why is MyState increasing its interest rates on variable home loans?
When do interest rates rise for variable home loans?
I recently took out a new loan with MyState and want to know why are you changing my interest rate so soon?
Why is MyState advertising lower interest rates than what I am paying?
Why are you offering cash back to new customers?
Why are you increasing rates when other lenders haven’t announced rate changes?
Aren’t rate increases just about banks making more money?
Can you reverse rate increases on loans if asked?
What can I do if I can barely afford my current repayment, let alone an increased repayment?
I currently pay extra on my home loan, how will this affect me?
How will the rate changes affect me?
Are sponsorships like the Jack Jumpers / MyState Bank Arena part of the reason why you’re raising my rate?
Are you increasing your deposit rates?
Will fixed interest rate loans increase?
Can I change my loan from variable rate to a fixed rate loan?

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MyState Limited Privacy Security Disclosure Documentation Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at 22 March 2024 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

MyState’s BSB number : 807-009

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