Banking might be something you have to do, but you choose to do it with us, and we’re privileged to do it with you.

That’s not something we take lightly, so we’ve decided to put pen to paper and formalise the commitment we’ve always made to you.

Every word of our Customer Charter has been thoughtfully pieced together with the ethos that we will always do better by you, so you have the freedom to chase your dreams.

These commitments to you are lived and breathed in every way by your MyState Bank team and build the standard you can always expect from us, that can be described as nothing other than a human way to bank. We also love talking about our Customer Charter, so if you have any questions get in touch with us 138 001 or at

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