Extra Care

We all need extra support sometimes

Whether it’s a relationship break up, illness or injury, job loss, family or domestic violence, financial abuse, elder abuse, or another unexpected and challenging experience, there can be times in life that leave us more vulnerable to hardship and harm.

These situations can be really overwhelming and difficult to navigate, and you might feel like you have no control and no way out.

But we’re here to help. We can connect you with the support and guidance you need to get back on your feet, and help you reclaim your financial independence and security.

What to do if you need extra support

We know how difficult it can be to ask for help, but please know we are here to support you. Our friendly Customer Care team are here to help, and you’ll always speak to someone right here in Australia. You can also send us a secure message via Internet Banking or visit us in branch if you feel more comfortable speaking to someone in person.

We’ve also put together a collection of advice, resources and additional support options for you below, including a helpful safety guide developed by the Australian Banking Association (ABA) called the ABA Safe and Savvy Guide.

If you’re experiencing Elder Abuse

Elder abuse is when older adults are subject to abuse, either physically or financially (sadly, sometimes both), usually by someone who is supposed to be trusted by the older person, like a family member, friend, neighbour or paid carer.

If you’re experiencing Family and Domestic Violence

Family and domestic violence is when someone in an intimate or family relationship engages in controlling behaviours that cause fear or harm to another person in that relationship.

If you need to set up a Power of Attorney

A power of attorney is a legal document that gives somebody the power to act on another person’s behalf or in their best interests.

If you need to access extra support

There are lots of community services and organisations who specialise in providing support and guidance for people experiencing unexpected and challenging life events.