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Session time outs

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Session time outs

Mobile Banking

Direct Debits
How soon are funds received in the accounts I transfer to?
I keep getting an error message when I try to access the profile page?
I can’t receive the secure SMS code. What can I do?
Why can’t I see all my accounts listed in Internet Banking?
Recurring card payments
How do I change my address to an overseas address?
I have just received an SMS message yet I am not logged in to Internet Banking
What happens to my SMS Security if I change my mobile number?
My card expires this month and I haven’t received my new card
I can’t use a different Customer Number
What is Osko?
I can’t find my billers and payees
What is the New Payments Platform (NPP)?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I have deleted a contact, but the payment is still going to this payee/biller?
I transferred money to the incorrect account
Is there a redraw minimum?
Can I make payments using SMS Security while I am overseas?
Why can’t I change my mobile phone number myself?
Is there a fee to redraw online?
How much does is cost to order a new card?
How long does it take for a new card to arrive?
When does the SMS Security code expire?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
Check your balance and previous transactions
Visa Secure and eftpos Secure
Changing your passcode for the mobile app
Easy ways to move your money with no fees
Registered devices
How do I set up a recurring or future dated payment?
How to reset your password
Set up Apple Pay
NPP Payment Holds
Setting up your new transaction account
Password Safety
What is a PayID?
Register for online statements
Switch on your Visa debit card
What is multi-factor authentication (MFA)?
Setting up your app log in
What is BPAY and how do I use it?
How to create a new payee or biller
Logging out of Online Banking or the Mobile App
How do I transfer to another bank (a third party)?
How do I make a real time payment?
How do I transfer money between my own accounts?
How do I register a PayID?
Open Banking
How do I register for online banking?
How to download and access the mobile app
Online Statements – Why make the switch?
Are you ready for your tax return?
How do I close my bank account?
Can I order a replacement card online?
Access your Statements in the Mobile App
Adding or updating an email address
How do I edit or delete a future payment?
How do I change my password?
Can I change the PIN on my card?
Contact Customer Care
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
How do I activate my new card?
Which operating systems are best to use with online banking?
Update your personal contact details
Manage my daily transfer limits
My card is lost or stolen

Internet Banking

Direct Debits
Manage my daily transfer limits
How soon are funds received in the accounts I transfer to?
How much can I spend on my card without exceeding my limit?
I keep getting an error message when I try to access the profile page?
I can’t receive the secure SMS code. What can I do?
Why can’t I see all my accounts listed in Internet Banking?
Recurring card payments
How do I change my address to an overseas address?
I have just received an SMS message yet I am not logged in to Internet Banking
What happens to my SMS Security if I change my mobile number?
My card expires this month and I haven’t received my new card
What is Osko?
I can’t find my billers and payees
What is the New Payments Platform (NPP)?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I have deleted a contact, but the payment is still going to this payee/biller?
Session time outs
I transferred money to the incorrect account
Is there a redraw minimum?
Can I make payments using SMS Security while I am overseas?
Why can’t I change my mobile phone number myself?
Is there a fee to redraw online?
How much does is cost to order a new card?
How long does it take for a new card to arrive?
When does the SMS Security code expire?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
Identity verification changes for driver’s licence
Visa Secure and eftpos Secure
Easy ways to move your money with no fees
Registered devices
How do I set up a recurring or future dated payment?
How to reset your password
NPP Payment Holds
Setting up your new transaction account
Password Safety
What is a PayID?
Register for online statements
Switch on your Visa debit card
Update your personal contact details
What is multi-factor authentication (MFA)?
What is BPAY and how do I use it?
How to create a new payee or biller
Logging out of Online Banking or the Mobile App
How do I transfer to another bank (a third party)?
How do I make a real time payment?
How do I transfer money between my own accounts?
How do I register a PayID?
Open Banking
How do I register for online banking?
Online Statements – Why make the switch?
Are you ready for your tax return?
How do I close my bank account?
Can I order a replacement card online?
Adding or updating an email address
How do I edit or delete a future payment?
How do I change my password?
Can I change the PIN on my card?
Contact Customer Care
Changing your password for internet banking
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
Manage my daily transfer limits
How do I activate my new card?
Which operating systems are best to use with online banking?
Having problems logging in to Internet Banking?
My card is lost or stolen

Digital Wallets

Set up Samsung Pay
Set up Google Pay
What should I do if I lose my Google Pay phone, tablet or watch?
What should I do if my Garmin device is lost or stolen?
Setup Garmin Pay
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
What should I do if my Samsung Pay device is lost or stolen?
Set up Apple Pay
Setting up your new transaction account
Switch on your Visa debit card
Easy ways to move your money with no fees

Customer Care

Support Services
What’s a Tax File Number (TFN)?
Financial Hardship Assistance
How do I change my address to an overseas address?
Why can’t I change my mobile phone number myself?
Identity verification changes for driver’s licence
Are you ready for your tax return?
Contact Customer Care
My card is lost or stolen
Call Customer Care

ATMs

Withdraw cash for free
Easy ways to move your money with no fees

Security

Two-factor Authentication
What happens to my SMS Security if I change my mobile number?
Firewall protection
Protect your computer
Use secure websites
Identity verification changes for driver’s licence
Visa Secure and eftpos Secure
Keep your browser and operating system up-to-date
Changing your passcode for the mobile app
What should I do if my Samsung Pay device is lost or stolen?
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
Registered devices
NPP Payment Holds
Password Safety
Switch on your Visa debit card
Update your personal contact details
What is multi-factor authentication (MFA)?
Setting up your app log in
How do I change my password?
Can I change the PIN on my card?
Changing your password for internet banking
Security Contacts
My card is lost or stolen

Branches

Branch locations
Branch opening hours
Branch services
Withdraw cash for free

Bank Accounts

The Financial Claims Scheme
Telegraphic Transfers
Direct Debits
How soon are funds received in the accounts I transfer to?
How do I withdraw from my offset account?
What to do if you think you’ve been targeted by a scam or fraud
MyState Bank BSB Number
Switch your salary over to your MyState Bank account
What’s a Tax File Number (TFN)?
Recurring card payments
My card expires this month and I haven’t received my new card
What is Osko?
What is the New Payments Platform (NPP)?
Foreign Currency Cheques
MyState Bank Customer Number
Overseas travel
How much does is cost to order a new card?
How long does it take for a new card to arrive?
Foreign Resident Tax Reporting
Visa Secure and eftpos Secure
Changes to customer cheque book facilities
Minimising fees and charges
Changing your password for internet banking
Changing your passcode for the mobile app
Deceased estates
How do I set up a recurring or future dated payment?
Set up Apple Pay
NPP Payment Holds
Setting up your new transaction account
Password Safety
What is a PayID?
Register for online statements
Switch on your Visa debit card
What is BPAY and how do I use it?
How to create a new payee or biller
Logging out of Online Banking or the Mobile App
How do I transfer to another bank (a third party)?
How do I make a real time payment?
How do I transfer money between my own accounts?
How do I register a PayID?
Open Banking
How do I register for online banking?
Online Statements – Why make the switch?
Are you ready for your tax return?
How do I close my bank account?
Access your Statements in the Mobile App
Can I change the PIN on my card?
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
Manage my daily transfer limits
How do I activate my new card?
Easy ways to move your money with no fees
My card is lost or stolen

Home Loans

Home Loan Redraw
How do I maintain a good credit score?
How does CCR impact me?
MyState Bank BSB Number
What is the impact of having a good or bad credit record?
What is Osko?
What is the New Payments Platform (NPP)?
How much is my next repayment?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How can I access my credit report?
What is Lenders Mortgage Insurance?
What’s a credit reporting body?
How do I fix an error on my credit report?
What is credit reporting?
Your guide to Break Cost Fees
When is my next repayment due?
Deceased estates
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
What’s a credit report?
Credit Reporting

Term Deposits

MyState Bank BSB Number
Transfer money into a Term Deposit
Can I access my funds early?
MyState Bank Customer Number
What happens at maturity?
Deceased estates

Insurance

Are you under insured?
How to value home and contents
How to make an insurance claim

Personal Loans

How do I maintain a good credit score?
MyState Bank BSB Number
What is the impact of having a good or bad credit record?
What is Osko?
What is the New Payments Platform (NPP)?
How much is my next repayment?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How can I access my credit report?
What’s a credit reporting body?
How do I fix an error on my credit report?
What is credit reporting?
When is my next repayment due?
Deceased estates
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
What’s a credit report?
Credit Reporting

Scam Awareness

Messages from the ATO
Business Email Compromise (BEC)
Investment Scams
Phishing Scams
Remote Access Scams
Romance Scams
NPP Payment Holds
Password Safety
Impersonation Scams

Interest Rates

Can I change my loan from variable rate to a fixed rate loan?
Will fixed interest rate loans increase?
Are you increasing your deposit rates?
Are sponsorships like the Jack Jumpers / MyState Bank Arena part of the reason why you’re raising my rate?
How will the rate changes affect me?
I currently pay extra on my home loan, how will this affect me?
What can I do if I can barely afford my current repayment, let alone an increased repayment?
Can you reverse rate increases on loans if asked?
Aren’t rate increases just about banks making more money?
Why are you increasing rates when other lenders haven’t announced rate changes?
Why are you offering cash back to new customers?
Why is MyState advertising lower interest rates than what I am paying?
I recently took out a new loan with MyState and want to know why are you changing my interest rate so soon?
When do interest rates rise for variable home loans?
Why is MyState increasing its interest rates on variable home loans?
How can I find out if my home loan repayments are changing?
What can you do to prepare for your fixed rate ending?

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Internet Banking
Session time outs

Session time outs

Internet Banking times out after 10 minutes of inactivity and prompts you to log back in for security reasons.

Updated on 28/07/2022

Logging out of Online Banking or the Mobile App Adding or updating an email address

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Disclosure Documentation

Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at 2 September 2024 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

MyState’s BSB number : 807-009

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