My Card is lost or stolen

My Card is lost or stolen

You can lock or cancel the card 24/7 from the Mobile Banking App or Internet Banking.

Log in to the Mobile Banking App or Internet Banking and do one or more of the following:

  • Lock your card temporarily if you think you might find it again.
  • Cancel your card if it’s been stolen or destroyed. You can re-order another card.
  • Use additional card controls to disable ATM withdrawals, in-store or online payments, or your digital wallets in Australia or overseas.

Mobile Banking App

Log in and from the main menu select Cards.

Select the relevant card from your list of active cards and choose one of the following actions:

  • Lock Card
  • Cancel Card
  • More Controls

You can only re-order a Visa card through the Mobile Banking App. To re-order a rediCARD login to Internet Banking.


Internet Banking

Log in to your Internet Banking and select Manage > Cards. You can then choose from the following options:

  • Control/Lock a card
  • Cancel/Order a card

Contact numbers available 24/7: #

You can call MyState Bank Customer Care in Australia on 138 001 or from overseas on +61 3 6233 0679. We’re available Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 1:00pm (AEDST).

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