Our Customer Care staff are able to do all of the things our branch staff can do, except for cash-based transactions that require you to actually be present at a branch.

Simply call our Customer Care team on 138 001.

Our Customer Care team can help you with:

• Everyday account enquiries: transaction, loan and term deposit accounts
• Taking out insurance
• Applying for any product or service including new accounts, cards, or cheque books
• Changing your address
• Cancelling or placing a stop payment on cheques
• Activating your MyState Bank Visa Debit card

Of course, if you’d like to do something that isn’t covered on this list, just give Customer Care a quick call on 138 001 (or from overseas on +61 3 6233 0679). They’re available Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 1:00pm (AEST/AEDT).

Is your card lost or stolen? Visit this page for more information, or call us on 1800 648 027 (or from overseas on +61 2 8299 9101).