Flagging suspicious activity #
We monitor card-based activity and check anything we think may be suspicious with your account. In some cases the system will halt suspicious payments before they reach your account such as transactions from different countries.
What happens if we identify a suspicious transaction on your account? #
If we notice a suspicious transaction on your account, we will contact you to verify it. This may be via phone or SMS to your mobile.
If you receive an SMS notifying you of a suspicious transaction please follow the instructions given in the message to contact us.
It is therefore extremely important that you: #
- Ensure your contact details are up-to-date: this will guarantee that we can contact you to validate transaction activity on your account.
- Advise us if you are travelling overseas: this will certify that we know you are overseas and that transactions are legitimate based on your advised travel plans (departure/return dates, countries visited, etc.).
- To update your contact details, advise overseas travel plans or simply request more information about our fraud monitoring system call:
In Australia: 138 001
Overseas: +61 3 6233 0679
Our Customer Care team is available between 8:00am and 6:00pm Monday to Friday except on public holidays and 9:00am to 1:00pm on Saturday.