We monitor card-based activity and check anything we think may be suspicious with your account. In some cases the system will halt suspicious payments before they reach your account such as transactions from different countries.
If we notice a suspicious transaction on your account, we will contact you to verify it. This may be via phone or SMS to your mobile.
If you receive an SMS notifying you of a suspicious transaction please follow the instructions given in the message to contact us.
Our Customer Care team is available between 8:00am and 6:00pm Monday to Friday except on public holidays and 9:00am to 1:00pm on Saturday.