Mobile Banking

• Setting up your new transaction account
• Easy ways to move your money with no fees
• Confirmation of Payee
• Registered devices
• Changing your passcode for the mobile app

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Internet Banking

• Setting up your new transaction account
• Easy ways to move your money with no fees
• Confirmation of Payee
• Registered devices
• Is there a redraw minimum?

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Digital Wallets

• Setting up your new transaction account
• Easy ways to move your money with no fees
• Switch on your Visa Debit card
• What should I do if my Samsung Pay device is lost or stolen?
• Set up Samsung Pay

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Customer Care

• My card is lost or stolen
• Financial Hardship Assistance
• Call Customer Care
• Contact Customer Care
• Are you ready for your tax return?

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ATMs

• Easy ways to move your money with no fees
• Withdraw cash for free

Security

• Confirmation of Payee
• Registered devices
• Changing your passcode for the mobile app
• Switch on your Visa Debit card
• My card is lost or stolen

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Branches

• Withdraw cash for free
• Branch locations
• Branch services
• Branch opening hours

Bank Accounts

• Setting up your new transaction account
• MyState Bank BSB Number
• Switch your salary over to your MyState Bank account
• Easy ways to move your money with no fees
• Confirmation of Payee

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Home Loans

• Credit Reporting
• How does CCR impact me?
• MyState Bank BSB Number
• Is there a redraw minimum?
• Deceased estates

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Term Deposits

• MyState Bank BSB Number
• Deceased estates
• MyState Bank Customer Number
• What happens at maturity?
• Transfer money into a Term Deposit

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Insurance

• How to make an insurance claim
• How to value home and contents
• Are you under insured?

Personal Loans

• Credit Reporting
• MyState Bank BSB Number
• Is there a redraw minimum?
• Deceased estates
• MyState Bank Customer Number

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Scam Awareness

• Buying and Selling Scams
• Phishing Scams
• Password Safety
• NPP Payment Holds
• Impersonation Scams

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Interest Rates

• What can you do to prepare for your fixed rate ending?
• What can I do if I can barely afford my current repayment, let alone an increased repayment?
• How can I find out if my home loan repayments are changing?
• When do interest rates rise for variable home loans?
• Why is MyState advertising lower interest rates than what I am paying?

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