Password Safety

Password Safety

Your online banking is protected by a password you choose and must meet the requirements of our password policy. A password must have:

  • At least 8 characters
  • A mix of both UPPERCASE and lowercase letters
  • At least 1 number and 1 special character (e.g. !, *)
  • Symbols and numbers


  • be different to your previous 10 passwords
  • not match your Customer Number
  • not match your email address
  • not match commonly used, expected or known compromised phrases (e.g. password, mystate)

Tips to remember when creating your password:

  • Never use personal information such as your first or last name, address or phone number
  • Never use consecutive numbers (eg. 123456) or repeated characters
  • Never use your date of birth or any other account holder’s
  • Remember to keep your password safe. Do not write it down or disclose your password to anyone.
  • MyState Bank staff members will never ask you to disclose your confidential PIN, password or phone banking access code over the phone, by email or in person. If someone contacts you asking for these details, do not provide them – they are very likely a scammer.
  • Change your passwords at least every six months, or anytime you suspect your password has been compromised.

You can change your password on the app or internet banking.

Internet banking

  1. Log in
  2. Select Manage
  3. Profile and security
  4. Login & security
  5. Follow the prompts.

Mobile app

  1. Log in
  2. Select More
  3. Profile and security
  4. Change password
  5. Follow the prompts.

If you make three incorrect attempts to enter your username or password you’ll be temporarily locked out of online banking. You can try resetting your password after a period of time, but if you can’t wait you can call our friendly Customer Care team for help on 138 001.