Financial Hardship Assistance

Financial Hardship Assistance

We’re here to help #

At MyState Bank, we understand that things don’t always go as planned. You could have lost your job or regular overtime, your business or investments may have experienced a downturn, your relationship might have broken down or you may have incurred unexpected medical expenses.

In some cases, the problem may not arise from a major event, but instead be the result of difficulties and unexpected expenses over a period of time. Any of these things can put you in a position of financial hardship and make it difficult for you to meet your loan repayments.

Letting us know #

If you find you’re no longer able to meet your MyState Bank loan repayment obligations, or you think you might not be able to do so in the near future – whatever the reason – please get in touch with us as soon as you can, so we can help.

By contacting us early, we may be able to put arrangements in place that will assist you in recovering from the changes in your circumstances, and leave your credit rating intact. Early intervention is the key when your financial circumstances change.

If you have a joint account with someone and you are experiencing financial difficulty, then we can assist you. If you ask us to, we can do so without involving the other person initially.

Please don’t hesitate to contact us by visiting your nearest branch, or calling us on 138 001.

Further information is available on our Financial Hardship information page.