Your safety and security is important to us, especially online. That’s why we’re always working hard to make sure we have up to date technology and support from experienced experts for the early detection of suspicious activity.

But even with those measures in place, you might still find yourself the target of a scam, so it’s important to be aware and as vigilant as possible.

Here’s everything you need to know about spotting a scam and keeping yourself and your personal information safe.

Scam Delivery Methods


That claim to be from a business or agency seeking payment


That ask you to click on links or verify information

Phone Calls

That pressure you to take up an offer or threaten you with unpaid debt

Social Media

Accounts that claim you’ve won a prize or need you to help them with an emergency

Types of Scams

There’s a reason these scams are so common - it’s because they work! Read on to discover the most common scams, the warning signs to look out for, and what to do if you feel you’ve been targeted.

Messages from the ATO

Business Email Compromise (BEC)

Investment Scams

Phishing Scams

Remote Access Scams

Romance Scams

How you can expect us to communicate with you

We do send customer notifications via email and text, and these messages can often contain links. These links will always take you to a page on our website where you can find out more information before we ask you to login, apply for a product or download a brochure.

If you’re ever unsure about an email or text, call us on 138 001 or send an email to

If you’re ever unsure about a link, check that the web address includes and a padlock symbol to show that it’s secure. Alternatively, type the MyState web address directly into your browser.

We will never ask you to disclose your confidential PIN, Internet Banking password or phone banking access code over the phone, by email or in person.

What to do if you think you’ve been scammed

If you notice unusual transactions on your account, think you might have provided your bank details to a scammer, or are unsure if you’re being targeted, please call us immediately on 138 001, get in touch with your local police on 131 444 or report it to

More tips for keeping your money safe