Your safety and security is important to us, especially online. That’s why we’re always working hard to make sure we have up to date technology and support from experienced experts for the early detection of suspicious activity.
But even with those measures in place, you might still find yourself the target of a scam, so it’s important to be aware and as vigilant as possible.
Here’s everything you need to know about spotting a scam and keeping yourself and your personal information safe.
Scam Delivery Methods
That claim to be from a business or agency seeking payment
That ask you to click on links or verify information
That pressure you to take up an offer or threaten you with unpaid debt
Accounts that claim you’ve won a prize or need you to help them with an emergency
Types of Scams
There’s a reason these scams are so common - it’s because they work! Read on to discover the most common scams, the warning signs to look out for, and what to do if you feel you’ve been targeted.
How you can expect us to communicate with you
We do send customer notifications via email and text, and these messages can often contain links. These links will always take you to a page on our website where you can find out more information before we ask you to login, apply for a product or download a brochure.
If you’re ever unsure about a link, check that the web address includes mystate.com.au and a padlock symbol to show that it’s secure. Alternatively, type the MyState web address directly into your browser.
We will never ask you to disclose your confidential PIN, Internet Banking password or phone banking access code over the phone, by email or in person.
What to do if you think you’ve been scammed
If you think you've fallen victim to a scam, during operating hours please call us immediately on 138 001 to speak with our Customer Care Team. Outside of operating hours, you have the following options:
- Call our Fraud Bureau on 1300 705 750 if calling from Australia or +61 2 8299 9101 from overseas, operators are available 24/7.
- If you're unable to contact the Fraud Bureau, or need to take immediate action, we recommend you disable your online banking access by entering the incorrect password three times. Changing your password will not be sufficient because you may be the victim of a remote access scam and not be aware.
- Call us during operating hours to receive further guidance and regain access to your online banking.
- You can also get in touch with your local police on 131 444 or report it to www.cyber.gov.au
If you disable your online banking (internet/ mobile banking) you will still be able to do the following:
- Make transactions with your debit card
- You can withdraw cash from an ATM
- Your scheduled direct debits will keep going through
- The account will receive incoming credits
- You can use PayPal or your digital wallet
What you cannot do:
- You cannot make BPAY payments
- You cannot transfer funds between your accounts
- Make an external transfer