Security

Tips for Banking Securely

Follow our security guidelines to safeguard your online personal and financial information

Security Contacts

Need assistance?

If you believe your online security has been compromised, have noticed unusual transactions on your account, or are unsure if you’re being targeted please call us immediately on 138 001 from 8am-6pm Mon-Fri, or 9am-1pm on Saturday (AEST/AEDT).

Received a suspicious message?

Please forward suspicious messages to alerts@mystate.com.au and then delete. Please be aware you will not receive a personal response.

If you have received a suspicious email or text message and have responded to it, please call MyState Bank on 138 001 immediately or visit your local branch.

Lost or stolen cards?

Redicard or Visa Debit – Call:

1800 648 027 (Australia)
+61 2 8299 9101 (Overseas)

Mastercard – Call:

1300 135 538 (Australia)
+61 2 8225 0620 (Overseas)

Security Guidelines

Bank Online Securely

Helpful tips to keep your internet devices secure while using internet banking.

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Protect your Identity

Protect your personal information, learn about online security and take steps to safeguard your information.

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Shop Online Safely

It is important to be aware of the risks of shopping online and take steps to safeguard your personal and financial information.

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Smartphone Security

Follow our simple smartphone security tips to help keep unauthorised person/s from easily accessing your personal information.

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Wise up to Scams

Learn how to identify a scam or a fraud, ways you can protect yourself online and what actions to take if you think you’ve been targeted by a scam or fraud.

Learn more