I can’t receive the secure SMS code. What can I do?

I can’t receive the secure SMS code. What can I do?

If you’re trying to use your Internet Banking and have been prompted for a two-factor authentication code – but don’t have your mobile phone with you, please call 138 001 and we may be able to assist.

To avoid this situation happening in future, you can set up payees or billers you pay frequently as Contacts. These will require a once-only authentication using SMS Security and you can then transfer to them whenever you like without being prompted for a secure code.

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