Contact Customer Care

Contact Customer Care

You can email us 24/7 with general enquiries and we’ll get back to you with an answer as soon as possible. We may need to call you to verify your identity in some instances. Email us directly at

For enquiries relating to account information, transfers, change of address and contact details please contact us through online banking messages.

Internet banking

  1. Log in
  2. Select Messages
  3. Compose.

Mobile app

  1. Log in
  2. Select More
  3. Messages
  4. Select the plus sign on the top right corner.

Please be aware email is not a secure form of communication and if you are sending sensitive or personal information you should do so using online banking messages or by calling us on 138 001.