Our Customer Care staff are able to do all of the things our branch staff can do, except for cash-based transactions that require you to actually be present at a branch.

Simply call our Customer Care team on 138 001.

Our Customer Care team can help you with:

  • Everyday account enquiries: transaction, loan and term deposit accounts
  • Taking out insurance
  • Applying for any product or service including new accounts, cards, or cheque books
  • Changing your address
  • Cancelling or placing a stop payment on cheques
  • Activating your MyState Bank Visa Debit card

Of course, if you’d like to do something that isn’t covered on this list, just give Customer Care a quick call on 138 001. They’re available Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 3:00pm.