Banking on your app and desktop is changing

Coming soon…

You’ll soon be able to download the new and improved MyState Bank app and access the new internet banking experience. It’s been a journey deep into your banking needs and we can’t wait to share all the hard work with you! In the meantime, read on for the background, a sneak peek of the app, and to learn more about getting ready.

Here's what to expect

The plan is to change things over in the middle of the year:

  • Your banking shouldn't be interrupted, so long as you’re able to download the new app (this is not an update to your existing app) or log into the new desktop experience from the MyState Bank home page.
  • We'll send you email reminders between now and then, but keep an eye on our website for the latest information.
  • Your new app and desktop experience should work in all the ways you expect - easier, friendlier, and better!
  • You'll have 'how to' videos, simple explainers, and people to talk you through it if you need help.

How to get ready

Ask yourself the following questions and if you can answer yes to all, you are ready.

Stay scam smart

It’s important to remain alert and aware of potential scam activity. We will never ask you to disclose your confidential PIN, Internet Banking password or phone banking access code over the phone, by email or in person.

Please only click on legitimate links, check that the web address includes mystate.com.au and a padlock symbol to show that it is secure. Alternatively, type the MyState Bank web address directly into your browser.

Learn more

What’s new

You’ll find a few things in different places, some new features, and an altogether faster and friendlier experience.