Online Statements – Why make the switch?

This is an electronic version of your bank statement that you can access from the app or download using internet banking when you securely log in. They look the same and include the same information as a paper statement.

We’re making it simple and easier for you to access your information. Enjoy added peace of mind knowing your account information is held on a secure platform and no printing means less paper waste.

Easy access using online banking. Download your statement today or whenever (or wherever) you need access to it.

Security. Have peace of mind knowing your account information is not at risk of mail fraud. There’s no need to worry about stolen or lost mail with an online Statement.

Reduce your carbon footprint. By not having to print out your statement not only are you reducing paper waste and energy from postage but you’re stopping the need to accumulate large paper files at home.

You receive an email notification when your statements become available to view and download.

Mobile App

1. Log in
2. Go to More
3. Select Statements and click the filter icon to search your statements with a start and end date range.

Internet banking

1. Log in
2. Manage
3. Select Statements.
4. Choose Filter and search your statements with a start and end date range.

You can choose to print or download the statement. The file will download as a pdf which means you can easily email your statement if needed or simply save it to a folder on your computer or mobile device.

If you are registered for internet banking we are switching you to Statements online, however if you’d like to do this yourself you can call our Customer Care Team on 138 001 or update your preferences anytime when you log into your mobile app or internet banking.

Mobile app

1. Log in
2. Go to More
3. Select Statements
4. Press the settings icon in the top right corner and slide the toggle right to opt-in. It should change colour to green.

Internet banking

1. Log in
2. Manage
3. Select Statements
4. Choose Manage statements and slide the toggle to the right to opt into online statements. It should change colour to green.

Remember…

Check your email address is correct by reviewing your profile. If you need to update your email address you can do this in the app or internet banking, send us a message, or you can call our Customer Care Team on 138 001.

The process is the same for opting out of Statements online or you can call our Customer Care Team on 138 001.

Mobile app

1. Log in
2. Go to More
3. Select Statements
4. Press the settings icon in the top right corner and slide the toggle left to opt-out. It should change colour to grey.

Internet banking

1. Log in
2. Manage
3. Select Statements.
4. Choose Manage statements and slide the toggle to the left to opt out of online statements. It should change colour to grey.

Yes. You can register for online banking through internet banking on your desktop or via the mobile app.

If you need help to get set up call our Customer Care Team on 138 001 or for Tasmanian customers drop into a branch.

Click here to learn more about online banking

Safe access to your own money is important so you can keep track of your money ins and outs in real time. We have security measures to keep your accounts safe. Our team is always monitoring high-risk transactions and any suspected fraudulent activity, but if you do see a transaction or activity on your account that doesn’t look quite right please get in touch with us immediately by calling our Customer Care Team on 138 001.

To find out more visit https://mystate.com.au/about-us/security/bank-online-securely/

By switching to Statements online you save time, money and increase your financial security, but you can make the choice to stay with paper statements. It’s up to you.