Customer Care Southern Tasmania Launceston Devonport Burnie Fraud and contact details
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Customer Care
Southern Tasmania
Launceston
Devonport
Burnie
Fraud and contact details

Customer Care

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
ANZAC Day Sat 25 Apr Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Southern Tasmania

Glenorchy, Rosny, Kingston and Hobart

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Royal Hobart Regatta Mon 9 Feb Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Royal Hobart Show Thu 22 Oct Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Launceston

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Launceston Cup Wed 25 Feb Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Royal Launceston Show Thu 8 Oct Closed
Recreation Day Mon 2 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Devonport

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Devonport Cup Wed 7 Jan Closed
Australia Day Mon 26 Jan Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Recreation Day Mon 2 Nov Closed
Devonport Show Day Fri 27 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

Burnie

Public holiday Date Trading
New Year’s Day Thu 1 Jan Closed
Australia Day Mon 26 Jan Closed
Eight Hours Day Mon 9 Mar Closed
Good Friday Fri 3 Apr Closed
Easter Monday Mon 6 Apr Closed
Easter Tuesday Tue 7 Apr Closed
ANZAC Day Sat 25 Apr Closed
King's Birthday Mon 8 Jun Closed
Burnie Show Fri 2 Oct Closed
Recreation Day Mon 2 Nov Closed
Christmas Day Fri 25 Dec Closed
Boxing Day Mon 28 Dec Closed

24/7 Fraud support

Report a scam or suspicious transactions to our 24/7 fraud hotline on 1300 705 750 or +61 2 8299 9534 (overseas)

MyState’s Fraud Department provide 24/7 monitoring of card transactions. If you receive a call or SMS from them, you can confirm the validity of the message by checking it’s from one of the number below before responding.
+61 437 126 492
+61 489 988 024

Contact information

138 001 or +61 3 6233 0679 (overseas)

Normal trading hours:

Monday to Friday – 8:00am to 6:00pm (AEST/AEDT)

Saturday – 9:00am to 1:00pm (AEST/AEDT)


Lost or stolen cards

These services are available 24/7 every day of the year.

Visa Debit:
1800 648 027 or +61 2 8299 9101 (overseas)

Mastercard:
1300 135 538 or +61 2 8225 0620 (overseas)


Your new easier, friendlier, better app is now available to download.

We’re here to help

138 001

Call us

Email us

24/7

Help centre

FAQs

1 Payments are typically received in under a minute when made between participating financial institutions. PayID is only available for use with the New Payments Platform through participating institutions.