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Session time outs

Session time outs

Mobile Banking

Password Safety
Can I make payments using SMS Security while I am overseas?
What is BPAY and how do I use it?
Open Banking
Set up Apple Pay
Setting up your new transaction account
My card is lost or stolen
Changing your passcode for the mobile app
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
Logging out of Online Banking or the Mobile App
Easy ways to move your money with no fees
Registered devices
Online Statements – Why make the switch?
How do I set up a recurring or future dated payment?
How to reset your password
NPP Payment Holds
Update your personal contact details
What is multi-factor authentication (MFA)?
How to create a new payee or biller
How do I make a real time payment?
How do I transfer to another bank (a third party)?
How do I transfer money between my own accounts?
How do I register a PayID?
Manage my daily transfer limits
How do I register for online banking?
How to download and access the mobile app
Can I order a replacement card online?
Access your Statements in the Mobile App
Adding or updating an email address
How do I change my password?
Contact Customer Care
How do I activate my new card?
What is a PayID?
Register for online statements
Switch on your Visa debit card
Setting up your app log in
Are you ready for your tax return?
How do I close my bank account?
How do I edit or delete a future payment?
Can I change the PIN on my card?
Which operating systems are best to use with online banking?
I have just received an SMS message yet I am not logged in to Internet Banking
I transferred money to the incorrect account
I can’t use a different Customer Number
I can’t receive the secure SMS code. What can I do?
How much does is cost to order a new card?
Visa Secure and eftpos Secure
When does the SMS Security code expire?
What is the New Payments Platform (NPP)?
What is Osko?
Recurring card payments
Is there a redraw minimum?
Is there a fee to redraw online?
I can’t find my billers and payees
Direct Debits
Check your balance and previous transactions
Why can’t I change my mobile phone number myself?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
My card expires this month and I haven’t received my new card
I have deleted a contact, but the payment is still going to this payee/biller?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I keep getting an error message when I try to access the profile page?
Why can’t I see all my accounts listed in Internet Banking?
How long does it take for a new card to arrive?
What happens to my SMS Security if I change my mobile number?
How soon are funds received in the accounts I transfer to?
How do I change my address to an overseas address?

Internet Banking

Password Safety
Can I make payments using SMS Security while I am overseas?
What is BPAY and how do I use it?
Open Banking
Setting up your new transaction account
My card is lost or stolen
Changing your password for internet banking
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
Logging out of Online Banking or the Mobile App
Easy ways to move your money with no fees
Registered devices
Online Statements – Why make the switch?
How do I set up a recurring or future dated payment?
How to reset your password
NPP Payment Holds
Update your personal contact details
What is multi-factor authentication (MFA)?
How to create a new payee or biller
How do I make a real time payment?
How do I transfer to another bank (a third party)?
How do I transfer money between my own accounts?
How do I register a PayID?
Manage my daily transfer limits
How do I register for online banking?
Can I order a replacement card online?
Adding or updating an email address
How do I change my password?
Contact Customer Care
How do I activate my new card?
What is a PayID?
Register for online statements
Switch on your Visa debit card
Are you ready for your tax return?
How do I close my bank account?
How do I edit or delete a future payment?
Can I change the PIN on my card?
Which operating systems are best to use with online banking?
Having problems logging in to Internet Banking?
I have just received an SMS message yet I am not logged in to Internet Banking
I transferred money to the incorrect account
I can’t receive the secure SMS code. What can I do?
How much can I spend on my card without exceeding my limit?
Identity verification changes for driver’s licence
Manage my daily transfer limits
How much does is cost to order a new card?
Visa Secure and eftpos Secure
When does the SMS Security code expire?
What is the New Payments Platform (NPP)?
What is Osko?
Session time outs
Recurring card payments
Is there a redraw minimum?
Is there a fee to redraw online?
I can’t find my billers and payees
Direct Debits
Why can’t I change my mobile phone number myself?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
My card expires this month and I haven’t received my new card
I have deleted a contact, but the payment is still going to this payee/biller?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I keep getting an error message when I try to access the profile page?
Why can’t I see all my accounts listed in Internet Banking?
How long does it take for a new card to arrive?
What happens to my SMS Security if I change my mobile number?
How soon are funds received in the accounts I transfer to?
How do I change my address to an overseas address?

Digital Wallets

Set up Apple Pay
Setting up your new transaction account
Easy ways to move your money with no fees
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
What should I do if my Samsung Pay device is lost or stolen?
Switch on your Visa debit card
Set up Samsung Pay
Setup Garmin Pay
Set up Google Pay
What should I do if my Garmin device is lost or stolen?
What should I do if I lose my Google Pay phone, tablet or watch?

Customer Care

Financial Hardship Assistance
My card is lost or stolen
Call Customer Care
Contact Customer Care
Are you ready for your tax return?
Identity verification changes for driver’s licence
What’s a Tax File Number (TFN)?
Support Services
Why can’t I change my mobile phone number myself?
How do I change my address to an overseas address?

ATMs

Withdraw cash for free
Easy ways to move your money with no fees

Security

Password Safety
Keep your browser and operating system up-to-date
My card is lost or stolen
Changing your passcode for the mobile app
Changing your password for internet banking
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
What should I do if my Samsung Pay device is lost or stolen?
Registered devices
NPP Payment Holds
Update your personal contact details
What is multi-factor authentication (MFA)?
How do I change my password?
Switch on your Visa debit card
Setting up your app log in
Can I change the PIN on my card?
Security Contacts
Identity verification changes for driver’s licence
Visa Secure and eftpos Secure
Use secure websites
Two-factor Authentication
Protect your computer
Firewall protection
What happens to my SMS Security if I change my mobile number?

Branches

Branch locations
Withdraw cash for free
Branch services
Branch opening hours

Bank Accounts

Password Safety
What is BPAY and how do I use it?
Open Banking
Set up Apple Pay
Setting up your new transaction account
My card is lost or stolen
Changes to customer cheque book facilities
Minimising fees and charges
Changing your passcode for the mobile app
Changing your password for internet banking
Can I redraw from my personal loan or home loan account via online banking or the mobile app?
Logging out of Online Banking or the Mobile App
Deceased estates
Easy ways to move your money with no fees
Online Statements – Why make the switch?
How do I set up a recurring or future dated payment?
NPP Payment Holds
How to create a new payee or biller
How do I make a real time payment?
How do I transfer to another bank (a third party)?
How do I transfer money between my own accounts?
How do I register a PayID?
Manage my daily transfer limits
How do I register for online banking?
Access your Statements in the Mobile App
How do I activate my new card?
What is a PayID?
Register for online statements
Switch on your Visa debit card
Are you ready for your tax return?
How do I close my bank account?
Can I change the PIN on my card?
Foreign Currency Cheques
MyState Bank BSB Number
How much does is cost to order a new card?
Visa Secure and eftpos Secure
Telegraphic Transfers
Overseas travel
What’s a Tax File Number (TFN)?
What is the New Payments Platform (NPP)?
What is Osko?
The Financial Claims Scheme
Recurring card payments
MyState Bank Customer Number
How do I withdraw from my offset account?
Direct Debits
My card expires this month and I haven’t received my new card
How long does it take for a new card to arrive?
How soon are funds received in the accounts I transfer to?
Switch your salary over to your MyState Bank account
What to do if you think you’ve been targeted by a scam or fraud
Foreign Resident Tax Reporting

Home Loans

Can I redraw from my personal loan or home loan account via online banking or the mobile app?
When is my next repayment due?
Deceased estates
What’s a credit report?
Credit Reporting
MyState Bank BSB Number
What’s a credit reporting body?
What is the New Payments Platform (NPP)?
What is Osko?
What is Lenders Mortgage Insurance?
What is credit reporting?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How much is my next repayment?
How does CCR impact me?
How do I maintain a good credit score?
How do I fix an error on my credit report?
How can I access my credit report?
Home Loan Redraw
What is the impact of having a good or bad credit record?
Your guide to Break Cost Fees

Term Deposits

Deceased estates
MyState Bank BSB Number
What happens at maturity?
Transfer money into a Term Deposit
MyState Bank Customer Number
Can I access my funds early?

Insurance

How to make an insurance claim
How to value home and contents
Are you under insured?

Personal Loans

Can I redraw from my personal loan or home loan account via online banking or the mobile app?
When is my next repayment due?
Deceased estates
What’s a credit report?
Credit Reporting
MyState Bank BSB Number
What’s a credit reporting body?
What is the New Payments Platform (NPP)?
What is Osko?
What is credit reporting?
MyState Bank Customer Number
Is there a redraw minimum?
Is there a fee to redraw online?
How much is my next repayment?
How do I maintain a good credit score?
How do I fix an error on my credit report?
How can I access my credit report?
What is the impact of having a good or bad credit record?

Scam Awareness

Password Safety
NPP Payment Holds
Impersonation Scams
Romance Scams
Remote Access Scams
Phishing Scams
Messages from the ATO
Investment Scams
Business Email Compromise (BEC)

Interest Rates

What can you do to prepare for your fixed rate ending?
How can I find out if my home loan repayments are changing?
Why is MyState increasing its interest rates on variable home loans?
When do interest rates rise for variable home loans?
I recently took out a new loan with MyState and want to know why are you changing my interest rate so soon?
Why is MyState advertising lower interest rates than what I am paying?
Why are you offering cash back to new customers?
Why are you increasing rates when other lenders haven’t announced rate changes?
Aren’t rate increases just about banks making more money?
Can you reverse rate increases on loans if asked?
What can I do if I can barely afford my current repayment, let alone an increased repayment?
I currently pay extra on my home loan, how will this affect me?
How will the rate changes affect me?
Are sponsorships like the Jack Jumpers / MyState Bank Arena part of the reason why you’re raising my rate?
Are you increasing your deposit rates?
Will fixed interest rate loans increase?
Can I change my loan from variable rate to a fixed rate loan?

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Internet Banking
Session time outs

Session time outs

Internet Banking times out after 10 minutes of inactivity and prompts you to log back in for security reasons.

Updated on 28/07/2022

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Disclosure Documentation

Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at 21 November 2024 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

MyState’s BSB number : 807-009