If you are finding it hard to meet your repayments, please contact our Customer Care team on 138 001. We may refer you to our Hardship Team to review your situation.
Examples of financial hardship causes include:
• unemployment
• redundancy
• illness & associated costs
• relationship separations
• reduction of income (temporary or permanent) • unplanned expenses
• financial difficulty
• prison sentence (short term)
• death of a borrower
• natural disaster
• pandemic (Covid 19).
Situations that aren’t considered reasons for hardship include:
• interest rate increases
• Christmas
• birthdays
• travel and holidays
• weddings
• ordinary day to day living expenses.
If you do not meet the financial hardship conditions, but do have a variable rate product and are concerned that future increases may affect your ability to meet repayments, please contact our Customer Care team on 138 001 and we can connect you with one of our Lending Solutions Team members who can review your loan product.