We use multi-factor authentication (MFA) to add extra security to your online banking.
We do this through sending secure codes to your nominated mobile phone number via SMS or a mobile app push notification when you try to make certain kinds of changes or transactions – for example paying a new contact or updating your contact details.
By using unique secure codes to authenticate your requests you reduce the risk of someone accessing your account and transferring money, even if they have obtained your customer number and password. You will also get instant notification if someone is trying to misuse your account, as their activities will trigger a secure code to your mobile phone.
Important: If you receive a secure code via SMS and you haven’t initiated a payment, contact us immediately on 138 001.