My card is lost or stolen

Lock or cancel your card as soon as possible to make sure no-one else uses your card while you don’t have it in your possession.

Log in to the mobile app or internet banking and do one or more of the following:

• Lock your card temporarily if you think you might find it again.
• Replace your card if it’s been stolen or destroyed. You can re-order another card.
• Change PIN if you wish to choose a new PIN.
• Use additional card settings to disable ATM withdrawals, in-store or online payments, or your digital wallets in Australia or overseas.

Mobile app

1. Log in
2. Select Cards
3. Select the relevant card from your list of active cards and choose one of the following actions:

• • Lock card
  • Replace card
  • Change PIN
  • Card settings
    

Internet banking

1. Log in
2. Select Manage
3. Cards
4. Select the relevant card from your list of active cards and choose one of the following actions:

• • Lock card
  • Replace card
  • Change PIN
  • Card settings

Contact us

• Lost/stolen Visa Debit card: Call 1800 648 027 (Australia) +61 2 8299 9101 (Overseas)
• Lost/stolen MasterCard: 1300 135 538 (Australia) +61 2 8225 0620 (Overseas)

You can call MyState Bank Customer Care in Australia on 138 001 or from overseas on +61 3 6233 0679. We’re available Monday to Friday 8:00am to 6:00pm and Saturday 9:00am to 1:00pm (AEST/AEDT).