We all need extra support sometimes
Whether it’s a relationship break-up, illness or injury, job loss, family or domestic violence, financial abuse, elder abuse, or another unexpected and challenging experience, there can be times in life that leave us more vulnerable to hardship and harm.
These situations can be overwhelming and challenging to navigate, and you might feel like you have no control and no way out.
But we’re here to help. We can connect you with the support and guidance you need to get back on your feet, and help you reclaim your financial independence and security.
What to do if you need extra support
Asking for help can be hard, but please know we are here to support you. Our friendly Customer Care team are here to help you, and you’ll always talk to someone right here in Australia. If you prefer, you can send us a secure message via Online Banking or visit us in branch to speak to someone in person.
We also offer various resources and support options below, including the ABA Safe and Savvy Guide, a comprehensive safety guide developed by the Australian Banking Association (ABA).
Financial hardship
We understand that things don’t always go as planned, we can help you through financial difficulty.
If you’re experiencing Elder Abuse
Elder abuse is when older adults are subject to abuse, either physically or financially (sadly, sometimes both), usually by someone who is supposed to be trusted by the older person, like a family member, friend, neighbour or paid carer.
If you’re experiencing Family and Domestic Violence
Family and domestic violence is when someone in an intimate or family relationship engages in controlling behaviours that cause fear or harm to another person in that relationship.
If you need to set up a Power of Attorney
A power of attorney is a legal document that gives somebody the power to act on another person’s behalf or in their best interests.
Specialised support organisations
We have compiled a list of organisations you can turn to when you need extra care and support. They’re experienced and available to help you with advice and guidance specific to your situation.
Gambling assistance
If you’re worried about your gambling habits, we can help. We can block online gambling transactions processed through your Visa Debit card. To set this up, contact our team on 138 001. You may also consider reaching out to the National Gambling Helpline for free, confidential support.
