What is Click to Pay?
Click to Pay is a secure and convenient way to check out online. It lets you pay at participating online stores without having to enter your card details every time you shop.
Simply look for the Click to Pay logo at checkout and follow the prompts.
It uses secure technology and tokenisation to help protect your card information during online purchases.
When will Click to Pay be available?
Click to Pay will be available for eligible MyState Visa Debit cardholders from 1 September 2026.
Why has my card been added to Click to Pay?
Your eligible Visa Debit card has been automatically enrolled in Click to Pay, so it’s ready to use when shopping online at a participating online store. There’s no need to create an account, and using Click to Pay is completely optional.
Did I sign up for Click to Pay?
No, there’s nothing you need to do. Your eligible Visa Debit card has been securely enrolled, so it’s ready to use if and when you’d like to.
How do I use Click to Pay?
When shopping online at a participating store:
- Select Click to Pay at checkout.
- Enter your email address or mobile number.
- You may be asked to enter the one-time verification code sent to you.
- Choose your card and complete your purchase.
Is Click to Pay secure?
Yes, Click to Pay is designed with security in mind. Your card details aren’t shared with the online store, and a one-time verification code helps confirm it’s really you making the purchase. It uses tokenisation technology to help protect your card information when shopping online, this helps reduce the exposure of card information during online transactions.
Where can I use Click to Pay?
You can use Click to Pay at participating online stores that support the service, just look for the Click to Pay option when you checkout.
Do I have to use Click to Pay?
No, although eligible cards are automatically enrolled, using Click to Pay is completely optional. You can continue to enter your card details manually whenever you prefer.
Can I still use my card if I don’t use Click to Pay?
Absolutely, your card will continue to work as normal whether you choose to use Click to Pay or not.
Is there a fee to use Click to Pay?
No, there are no additional fees for using Click to Pay. Any fees that normally apply to your card will continue to apply as usual.
Do I need to download an app?
No, Click to Pay works through participating online stores, so there’s no additional app to download.
Can I opt out of Click to Pay?
Yes. If you’d prefer not to use Click to Pay, you can request to opt out by sending us a message via Online Banking or call our Customer Care team on 138 001.
Please allow up to 24 hours for your request to be processed.
Can I manage my Click to Pay preferences in the MyState app?
Not just yet. While Click to Pay can’t currently be managed through the MyState app or Internet Banking, we’re here to help. If you’d like to make changes to your Click to Pay registration, you can send us a message or give us a call.
What if I get a replacement card?
In most cases, your replacement card will be automatically updated, so you can continue using Click to Pay without needing to do anything.
What if I don’t receive my verification code?
First, check that your email address or mobile number is up to date, you can update your contact details through our MyState app or Internet Banking. If you’re still having trouble, please contact us and we’ll be happy to help.
Why do I need an email address or mobile number? Your email address or mobile number helps us identify your Click to Pay profile and send you a verification code when you make a purchase. This adds an extra layer of security and helps keep your online shopping experience safe.
