Mobile Banking
With the MyState Bank Mobile App you can do your banking on the go 24 hours a day, 7 days a week.
- I have just received an SMS message yet I am not logged in to Internet Banking
- I transferred money to the incorrect account
- I can’t use a different Customer Number
- I can’t receive the secure SMS code. What can I do?
- My Card is lost or stolen
- I’ve lost my card
- Can I change the PIN on my card?
- RediCARD replacement
- How to download and access the Mobile App
- eStatements – Why make the switch?
- What is a PayID?
- Manage my daily transfer limits
- Open Banking
- How much does is cost to order a new card?
- Visa Secure and eftpos Secure
- When does the SMS Security code expire?
- What is two-factor authentication?
- What is the New Payments Platform (NPP)?
- What is Osko?
- What is BPAY and how do I use it?
- Update your personal contact details
- Switch on your Visa debit card
- Setting up a Login PIN
- Register for eStatements in the Mobile App
- Recurring card payments
- NPP/OSKO Payment Limits
- Logging out of the Mobile App
- Is there a redraw minimum?
- Is there a fee to redraw online?
- I can’t find my billers and payees
- How to reset your password
- How to create a new payee or biller
- How do I receive a real time payment?
- How do I make a real time payment?
- How do I change my password?
- How do I activate my new card?
- Direct Debits
- Check your balance and previous transactions
- Can I redraw in the MyState Bank Mobile App?
- Can I order a replacement card online?
- Adding or updating an email address
- Add or Update your email address
- Account Balance Peek
- Access your eStatements in the Mobile App
- Setting up your new transaction account
- Why can’t I change my mobile phone number myself?
- I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
- My card expires this month and I haven’t received my new card
- I have deleted a contact, but the payment is still going to this payee/biller?
- I don’t want to receive an SMS every time I make a payment – how can I stop this?
- How do I set up a recurring or future dated payment?
- I keep getting an error message when I try to access the profile page?
- Why can’t I see all my accounts listed in Internet Banking?
- How long does it take for a new card to arrive?
- The temporary password I was given is not working
- Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
- What happens to my SMS Security if I change my mobile number?
- How do I transfer money between my own accounts?
- How soon are funds received in the accounts I transfer to?
- How do I edit or delete a pending (future) payment?
- Can I make payments using SMS Security while I am overseas?
- How do I change my address to an overseas address?
- How do I transfer to another bank (a third party)?
- How do I register a PayID?
