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Banking
Term Deposits
Home Loans
Personal Loans
Insurance
Business
About Us
Internet Banking
Business Internet Banking
MasterCard
Inward Telegraphic Transfer
Login
Internet Banking
Business Internet Banking
MasterCard
Inward Telegraphic Transfer
Login
Banking
Term Deposits
Home Loans
Personal Loans
Insurance
Business
About Us
Banking
Term Deposits
Home Loans
Personal Loans
Insurance
Business
About Us
Internet Banking
Business Internet Banking
MasterCard
Inward Telegraphic Transfer
Login
Mobile Banking
Home
Mobile Banking
Help Centre
Find answers to save yourself time
Home
Help Centre
Mobile Banking
Mobile Banking
With the MyState Bank Mobile App you can do your banking on the go 24 hours a day, 7 days a week.
Switch on your Visa debit card
My Card is lost or stolen
I’ve lost my card
Can I change the PIN on my card?
Account Balance Peek
Update your personal contact details
Manage my daily transfer limits
Register for eStatements in the Mobile App
Add or Update your email address
Check your balance and previous transactions
Access your eStatements in the Mobile App
What is BPAY and how do I use it?
How do I transfer to another bank (a third party)?
How do I change my password?
How to download and access the Mobile App
Can I redraw in the MyState Bank Mobile App?
How do I make a real time payment?
How do I receive a real time payment?
NPP/OSKO Payment Limits
How do I register a PayID?
What is Osko?
What is a PayID?
What is the New Payments Platform (NPP)?
Direct debits
Recurring card payments
Is there a fee to redraw online?
Is there a redraw minimum?
I keep getting an error message when I try to access the profile page?
How do I change my address to an overseas address?
Why can’t I change my mobile phone number myself?
How long does it take for a new card to arrive?
How much does is cost to order a new card?
Can I order a replacement card online?
How do I activate my new card?
My card expires this month and I haven’t received my new card
I have just received an SMS message yet I am not logged in to Internet Banking
I can’t receive the secure SMS code. What can I do?
Can I make payments using SMS Security while I am overseas?
When does the SMS Security code expire?
What happens to my SMS Security if I change my mobile number?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
What is two-factor authentication?
I have deleted a contact, but the payment is still going to this payee/biller?
Why can’t I see all my accounts listed in Internet Banking?
I transferred money to the incorrect account
How soon are funds received in the accounts I transfer to?
How do I edit or delete a pending (future) payment?
How do I set up a recurring or future dated payment?
How do I transfer money between my own accounts?
How to create a new payee or biller
I can’t find my billers and payees
The temporary password I was given is not working
Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
How to reset your password
Adding or updating an email address
Logging out of the Mobile App
I can’t use a different Customer Number
Setting up a Login PIN
Open account in minutes