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Mobile Banking

Open Banking
Switch on your Visa debit card
My Card is lost or stolen
I’ve lost my card
Can I change the PIN on my card?
Account Balance Peek
Update your personal contact details
Manage my daily transfer limits
Register for eStatements in the Mobile App
Add or Update your email address
Check your balance and previous transactions
Access your eStatements in the Mobile App
What is BPAY and how do I use it?
How do I transfer to another bank (a third party)?
How do I change my password?
How to download and access the Mobile App
Can I redraw in the MyState Bank Mobile App?
How do I make a real time payment?
How do I receive a real time payment?
NPP/OSKO Payment Limits
How do I register a PayID?
What is Osko?
What is a PayID?
What is the New Payments Platform (NPP)?
Direct debits
Recurring card payments
Is there a fee to redraw online?
Is there a redraw minimum?
I keep getting an error message when I try to access the profile page?
How do I change my address to an overseas address?
Why can’t I change my mobile phone number myself?
How long does it take for a new card to arrive?
How much does is cost to order a new card?
Can I order a replacement card online?
How do I activate my new card?
My card expires this month and I haven’t received my new card
I have just received an SMS message yet I am not logged in to Internet Banking
I can’t receive the secure SMS code. What can I do?
Can I make payments using SMS Security while I am overseas?
When does the SMS Security code expire?
What happens to my SMS Security if I change my mobile number?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
What is two-factor authentication?
I have deleted a contact, but the payment is still going to this payee/biller?
Why can’t I see all my accounts listed in Internet Banking?
I transferred money to the incorrect account
How soon are funds received in the accounts I transfer to?
How do I edit or delete a pending (future) payment?
How do I set up a recurring or future dated payment?
How do I transfer money between my own accounts?
How to create a new payee or biller
I can’t find my billers and payees
The temporary password I was given is not working
Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
How to reset your password
Adding or updating an email address
Logging out of the Mobile App
I can’t use a different Customer Number
Setting up a Login PIN

Internet Banking

Internet Banking

Open Banking
Can I redraw from my personal loan or home loan account on Internet banking?
Switch on your Visa debit card
My Card is lost or stolen
I’ve lost my card
Can I change the PIN on my card?
Manage my daily transfer limits
Update your personal contact details
What is BPAY and how do I use it?
How do I transfer to another bank (a third party)?
How do I register for Online Banking?
How do I make a real time payment?
How do I receive a real time payment?
NPP/OSKO Payment Limits
How do I register a PayID?
What is Osko?
What is a PayID?
What is the New Payments Platform (NPP)?
Direct debits
Recurring card payments
Is there a fee to redraw online?
Is there a redraw minimum?
I keep getting an error message when I try to access the profile page?
How do I change my address to an overseas address?
Why can’t I change my mobile phone number myself?
How long does it take for a new card to arrive?
How much does is cost to order a new card?
Can I order a replacement card online?
How do I activate my new card?
How much can I spend on my card without exceeding my limit?
My card expires this month and I haven’t received my new card
I have just received an SMS message yet I am not logged in to Internet Banking
I can’t receive the secure SMS code. What can I do?
Can I make payments using SMS Security while I am overseas?
When does the SMS Security code expire?
What happens to my SMS Security if I change my mobile number?
I don’t want to receive an SMS every time I make a payment – how can I stop this?
I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
What is two-factor authentication?
I have deleted a contact, but the payment is still going to this payee/biller?
Why can’t I see all my accounts listed in Internet Banking?
I transferred money to the incorrect account
How soon are funds received in the accounts I transfer to?
How do I edit or delete a pending (future) payment?
How do I set up a recurring or future dated payment?
How do I transfer money between my own accounts?
How to create a new payee or biller
I can’t find my billers and payees
The temporary password I was given is not working
Having problems logging in to Internet Banking?
Which browsers, phones and tablets are best to use with MyState’s Internet Banking?
How do I log in to my Internet Banking account?
How to reset your password
Adding or updating an email address
eStatements for Internet Banking
Session time outs
Logging out of Internet Banking
Changing your password

Digital Wallets

Digital Wallets

Switch on your Visa debit card
What should I do if my Garmin device is lost or stolen?
What should I do if my Fitbit device is lost or stolen?
What should I do if my Samsung Pay device is lost or stolen?
What should I do if I lose my Google Pay phone, tablet or watch?
What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
Setup Garmin Pay
Set up Fitbit Pay
Set up Samsung Pay
Set up Google Pay
Set up Apple Pay

Customer Care

My Card is lost or stolen
Support Services
What’s a Tax File Number (TFN)?
How do I change my address to an overseas address?
Why can’t I change my mobile phone number myself?
Financial Hardship Assistance
Email Customer Care
Call Customer Care

ATMs

Withdraw cash for free
RediATM network changes

Security

Switch on your Visa debit card
My Card is lost or stolen
I’ve lost my card
How is a Cash Passport card safer and more secure than cash?
Cash Passport Platinum global emergency assistance
What happens to my SMS Security if I change my mobile number?
Use secure websites
Keep your browser and operating system up-to-date
Firewall protection
Protect your computer
Two-factor Authentication
Password Safety
Security Contacts

Branches

Branch opening hours
Branch services
Branch locations

Bank Accounts

Switch your salary over to your MyState Bank account
Foreign Resident Tax Reporting
Open Banking
Switch on your Visa debit card
My Card is lost or stolen
I’ve lost my card
The Financial Claims Scheme
What is BPAY and how do I use it?
How do I close my bank account?
How do I withdraw from my offset account?
What’s a Tax File Number (TFN)?
How is a Cash Passport card safer and more secure than cash?
Cash Passport Platinum global emergency assistance
How do I make a real time payment?
How do I receive a real time payment?
NPP/OSKO Payment Limits
How do I register a PayID?
What is Osko?
What is a PayID?
What is the New Payments Platform (NPP)?
Direct debits
Recurring card payments
How long does it take for a new card to arrive?
How much does is cost to order a new card?
How do I activate my new card?
My card expires this month and I haven’t received my new card
How soon are funds received in the accounts I transfer to?
Foreign currency
Overseas travel
What to do if you think you’ve been targeted by a scam or fraud
MyState Bank Customer Number
MyState Bank BSB Number
Bank Drafts
Deceased estates
Telegraphic Transfers
Minimising fees and charges

Home Loans

Your guide to Break Cost Fees
What is Lenders Mortgage Insurance?
Home Loan Redraw
Parental Guarantee
Credit Reporting
How do I fix an error on my credit report?
How can I access my credit report?
How do I maintain a good credit score?
What is the impact of having a good or bad credit record?
How does CCR impact me?
What’s a credit reporting body?
What’s a credit report?
What is credit reporting?
What is Osko?
What is the New Payments Platform (NPP)?
Is there a fee to redraw online?
Is there a redraw minimum?
MyState Bank Customer Number
MyState Bank BSB Number
Deceased estates
How much is my next repayment?
When is my next repayment due?

Term Deposits

Can I access my funds early?
What happens at maturity?
Transfer money into a Term Deposit
MyState Bank Customer Number
MyState Bank BSB Number
Deceased estates

Insurance

How to make an insurance claim
How to value home and contents
Are you under insured?

Personal Loans

Credit Reporting
How do I fix an error on my credit report?
How can I access my credit report?
How do I maintain a good credit score?
What is the impact of having a good or bad credit record?
What’s a credit reporting body?
What’s a credit report?
What is credit reporting?
What is Osko?
What is the New Payments Platform (NPP)?
Is there a fee to redraw online?
Is there a redraw minimum?
MyState Bank Customer Number
MyState Bank BSB Number
Deceased estates
How much is my next repayment?
When is my next repayment due?

Scam Awareness

Romance Scams
Remote Access Scams
Phishing Scams
Investment Scams
Business Email Compromise (BEC)
Messages from the ATO

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MyState Limited Privacy Security Disclosure Documentation Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at May 2022 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.