Cheque services are no longer provided. Listed below are all the important dates and changes to be aware of. You’ll also find all your alternative payment options to help make the transition as easy as possible.
Why have we phased-out cheques?
In line with the Australian Government’s announcement and Strategic Plan for Modernising Australian Payment Systems, starting from 22 August 2024, MyState Bank will no longer issue or reorder customer cheque books.
The use of cheques has declined by nearly 90% over the past 10 years, as more customers prefer the convenience of digital payments. As a result, our cheque payment provider has decided to discontinue their cheque processing services. This means we cannot issue customer cheque book facilities or process any unpresented cheques you may have issued.
So, what’s going to happen and when? #
22 August 2024
Automatic cheque book issues along with reordering of a cheque book through our branches or Customer Care will cease.
If you had not presented a cheque since August 2023 your cheque book facility will be closed.
29 November 2024
Any unpresented cheques should be presented for payment before 29 November 2024. Cheques presented after this date will be dishonoured. If you have any unpresented cheques in circulation, we encourage you to arrange a different payment method with your payee to avoid any inconvenience.
Here are your payment options #
Whether it’s a rates, electricity or a phone bill, you have a range of convenient digital payment options:
BPAY
With BPAY, you can make one-off or schedule recurring payments on a date that suits you. Simply use the BPAY biller code and Customer Reference Number provided by the business who sent the bill for fast, easy payments. BPAY payments can be made in online banking.
Direct debit
Using your BSB, Account Number and Account Name, you can set up a direct debit that allows a merchant or service provider to withdraw an agreed amount of money from your account.
MyState Visa Debit card
You can make a payment using your MyState Visa Debit card both online and in-store.
Sending money to someone? #
If you’re sending money to someone, you have a range of safe and secure digital payment options:
| Pay anyone with Osko | You can pay someone instantly, if you have your payee’s BSB, Account Number and Account Name, you can make a transfer to their bank account from your mobile app or internet banking with the Pay Anyone feature. |
| Pay anyone with PayID | You can pay someone instantly, or transfer between your accounts using PayID. All you need is your payee’s registered Pay ID mobile number, e-mail address or ABN to make an instant payment. |
| Direct Credit/Electronic Funds Transfer (EFT) | If you have your payee’s BSB, Account Number and Account Name on hand, you can make a transfer to their bank account. |
| Telegraphic transfer | Telegraphic transfers are electronic payments of cleared funds that are credited directly to a nominated bank account. Note fees may apply. |
Types of payments you might be making with cheques and alternative methods
| Activity | Alternative Payment Option |
| Pay a bill | BPAY, MyState Visa Debit card in store or online or Pay anyone with Osko |
| Pay a friend/send a gift | Pay anyone with Osko or use cash |
| Send money overseas | International Telegraphic Transfer in branch |
| Paying in instalments | Direct debit or set up a scheduled payment in online banking |
| Pay council rates / power / water & other utilities | BPay, a scheduled payment or MyState Visa Debit card in store or online |