Can I order a replacement card online?

Yes, you can order a replacement card on the mobile app or internet banking.

Internet banking

1. Log in
2. Select Manage
3. Cards
4. Choose the card you want to replace
5. Select Replace
6. Choose Lost or damaged card or Stolen card and Continue
7. Check your details are correct and Order new card

Mobile app

1. Log in
2. Select Cards
3. Choose the card you want to replace
4. Select Replace card

You will need to confirm the delivery address for your new replacement card. Multi-factor authentication (MFA) will be required.

If you need to change the delivery address, you need to update this in your Profile page before you order your replacement card.

For assistance with ordering a replacement card, please call us on 138 001 or visit your local branch.