Mobile app or internet banking
- Log in
- Go to Pay
- Pay someone
- Select contact or add a new contact/payee
- When creating a new payee you’ll need to choose payment type. You can transfer funds by Bank account, Phone number, Email address, Business Number or Organisation ID.
Using Internet Banking you can either use the BSB and Account number or PayID details for external payments. To make your payment through the NPP leave the toggle off. If the receiving bank supports Osko it will be processed within 60 seconds, if not it may take a little longer as a Standard NPP Transfer.
You can continue to transfer funds using BSB and account numbers, however we will need to check whether the receiving bank supports NPP and Osko. If Osko is available this will be your default option, processing the funds within 60 seconds. If NPP is supported but not Osko it may take a little longer as a Standard NPP Transfer. If the receiving bank doesn’t support Osko or NPP, then we will send the payment as a standard transfer and will let you know that this is happening.
When making a transfer using BSB and account numbers you may still choose to ‘Make this payment a standard transfer’ (1-2 days). You may wish to attempt this if you are exceeding your daily NPP/Osko transfer limit. A Standard External Transfer is the traditional transfer type, supporting only BSB and account numbers. The timeframe for delivery is dependent on processing by both the sending and receiving institutions which usually happens in 1-2 days.