If you’re experiencing issues with the MyState mobile banking app, including problems logging in, loading information or using app features, please try the following steps.
- Fully close the MyState app;
iPhone: Swipe up from the bottom of the screen (or double-press the Home button on older devices), then swipe the MyState app away to close it.
Android: Open your recent apps screen and swipe the MyState app away to close it.
Wait a few moments, then reopen the app and try logging in again.
- Ensure you’re using the latest version of the MyState mobile banking app. To check;
iPhone: Open the App Store → Search for MyState Bank → Tap Update if available.
Android: Open the Google Play Store → Search for MyState Bank → Tap Update if available.
- Refresh the app
iPhone: Go to Settings → General → iPhone Storage → select the MyState app → tap Offload App → tap Reinstall App.
Android: Go to Settings → Apps → select the MyState app → Storage → tap Clear Cache.
- Check your internet connection
Switch between Wi-Fi and mobile data to ensure you have a stable connection.
- Restart your device
Turn your phone off and on again, then reopen the MyState app.
- Uninstall and reinstall the MyState mobile banking app
Before reinstalling, ensure you know your customer number and password. You can find your customer number on the back of your debit card or on your statements.
If you need to reset your Internet Banking password, please follow the instructions here: How to reset your password
