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  • Home loans
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    • Next move
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Mobile Banking

  • Manage my daily transfer limits
  • What is BPAY® and how do I use it?
  • Setting up your new transaction account
  • Easy ways to move your money with no fees
  • Registered devices
  • Changing your passcode for the mobile app
  • Is there a redraw minimum?
  • How do I close my bank account?
  • Switch on your Visa Debit card
  • My card is lost or stolen
  • How to download and access the mobile app
  • How to reset your password
  • Set up Apple Pay
  • Password Safety
  • Direct Debits and Recurring Payments
  • Can I make payments using SMS Security while I am overseas?
  • Open Banking
  • Can I redraw from my personal loan or home loan account via online banking or the mobile app?
  • Logging out of Online Banking or the Mobile App
  • Online Statements – Why make the switch?
  • How do I set up a recurring or future dated payment?
  • NPP Payment Holds
  • Update your personal contact details
  • What is multi-factor authentication (MFA)?
  • How to create a new payee or biller
  • How do I make a real time payment?
  • How do I transfer to another bank (a third party)?
  • How do I transfer money between my own accounts?
  • How do I register a PayID?
  • How do I register for online banking?
  • Can I order a replacement card online?
  • Access your Statements in the Mobile App
  • Adding or updating an email address
  • How do I change my password?
  • Contact Customer Care
  • How do I activate my new card?
  • What is a PayID?
  • Register for online statements
  • Setting up your app log in
  • Are you ready for your tax return?
  • How do I edit or delete a future payment?
  • Can I change the PIN on my card?
  • Which operating systems are best to use with online banking?
  • I have just received an SMS message yet I am not logged in to Internet Banking
  • I transferred money to the incorrect account
  • I can’t use a different Customer Number
  • I can’t receive the secure SMS code. What can I do?
  • How much does is cost to order a new card?
  • Visa Secure and eftpos Secure
  • When does the SMS Security code expire?
  • What is the New Payments Platform (NPP)?
  • What is Osko?
  • Recurring card payments
  • Is there a fee to redraw online?
  • I can’t find my billers and payees
  • Check your balance and previous transactions
  • Why can’t I change my mobile phone number myself?
  • I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
  • My card expires this month and I haven’t received my new card
  • I have deleted a contact, but the payment is still going to this payee/biller?
  • I don’t want to receive an SMS every time I make a payment – how can I stop this?
  • I keep getting an error message when I try to access the profile page?
  • Why can’t I see all my accounts listed in Internet Banking?
  • How long does it take for a new card to arrive?
  • What happens to my SMS Security if I change my mobile number?
  • How soon are funds received in the accounts I transfer to?
  • How do I change my address to an overseas address?

Internet Banking

  • Manage my daily transfer limits
  • What is BPAY® and how do I use it?
  • Setting up your new transaction account
  • Easy ways to move your money with no fees
  • Registered devices
  • Is there a redraw minimum?
  • How do I close my bank account?
  • Switch on your Visa Debit card
  • My card is lost or stolen
  • How much can I spend on my card without exceeding my limit?
  • How to reset your password
  • Password Safety
  • Direct Debits and Recurring Payments
  • Can I make payments using SMS Security while I am overseas?
  • Open Banking
  • Changing your password for internet banking
  • Can I redraw from my personal loan or home loan account via online banking or the mobile app?
  • Logging out of Online Banking or the Mobile App
  • Online Statements – Why make the switch?
  • How do I set up a recurring or future dated payment?
  • NPP Payment Holds
  • Update your personal contact details
  • What is multi-factor authentication (MFA)?
  • How to create a new payee or biller
  • How do I make a real time payment?
  • How do I transfer to another bank (a third party)?
  • How do I transfer money between my own accounts?
  • How do I register a PayID?
  • How do I register for online banking?
  • Can I order a replacement card online?
  • Adding or updating an email address
  • How do I change my password?
  • Contact Customer Care
  • How do I activate my new card?
  • What is a PayID?
  • Register for online statements
  • Are you ready for your tax return?
  • How do I edit or delete a future payment?
  • Can I change the PIN on my card?
  • Which operating systems are best to use with online banking?
  • Having problems logging in to Internet Banking?
  • I have just received an SMS message yet I am not logged in to Internet Banking
  • I transferred money to the incorrect account
  • I can’t receive the secure SMS code. What can I do?
  • Identity verification changes for driver’s licence
  • Manage my daily transfer limits
  • How much does is cost to order a new card?
  • Visa Secure and eftpos Secure
  • When does the SMS Security code expire?
  • What is the New Payments Platform (NPP)?
  • What is Osko?
  • Session time outs
  • Recurring card payments
  • Is there a fee to redraw online?
  • I can’t find my billers and payees
  • Why can’t I change my mobile phone number myself?
  • I travel a lot, or sometimes can’t get mobile coverage. Can I still make payments without SMS Security?
  • My card expires this month and I haven’t received my new card
  • I have deleted a contact, but the payment is still going to this payee/biller?
  • I don’t want to receive an SMS every time I make a payment – how can I stop this?
  • I keep getting an error message when I try to access the profile page?
  • Why can’t I see all my accounts listed in Internet Banking?
  • How long does it take for a new card to arrive?
  • What happens to my SMS Security if I change my mobile number?
  • How soon are funds received in the accounts I transfer to?
  • How do I change my address to an overseas address?

Digital Wallets

  • Setting up your new transaction account
  • Easy ways to move your money with no fees
  • Switch on your Visa Debit card
  • What should I do if my Samsung Pay device is lost or stolen?
  • Set up Samsung Pay
  • Set up Google Pay
  • Set up Apple Pay
  • What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
  • Setup Garmin Pay
  • What should I do if my Garmin device is lost or stolen?
  • What should I do if I lose my Google Pay phone, tablet or watch?

Customer Care

  • My card is lost or stolen
  • Financial Hardship Assistance
  • Call Customer Care
  • Contact Customer Care
  • Are you ready for your tax return?
  • Identity verification changes for driver’s licence
  • What’s a Tax File Number (TFN)?
  • Support Services
  • Why can’t I change my mobile phone number myself?
  • How do I change my address to an overseas address?

ATMs

  • Easy ways to move your money with no fees
  • Withdraw cash for free

Security

  • Registered devices
  • Changing your passcode for the mobile app
  • Switch on your Visa Debit card
  • My card is lost or stolen
  • What should I do if my Samsung Pay device is lost or stolen?
  • Password Safety
  • Keep your browser and operating system up-to-date
  • Changing your password for internet banking
  • What should I do if my Apple Watch, iPhone or iPad is lost or stolen?
  • NPP Payment Holds
  • Update your personal contact details
  • What is multi-factor authentication (MFA)?
  • How do I change my password?
  • Setting up your app log in
  • Can I change the PIN on my card?
  • Security Contacts
  • Identity verification changes for driver’s licence
  • Visa Secure and eftpos Secure
  • Use secure websites
  • Two-factor Authentication
  • Protect your computer
  • Firewall protection
  • What happens to my SMS Security if I change my mobile number?

Branches

  • Branch opening hours
  • Withdraw cash for free
  • Branch locations
  • Branch services

Bank Accounts

  • Manage my daily transfer limits
  • Foreign Currency Cheques
  • What is BPAY® and how do I use it?
  • Setting up your new transaction account
  • MyState Bank BSB Number
  • Switch your salary over to your MyState Bank account
  • Easy ways to move your money with no fees
  • Changing your passcode for the mobile app
  • How do I close my bank account?
  • Switch on your Visa Debit card
  • How do I withdraw from my offset account?
  • My card is lost or stolen
  • Deceased estates
  • MyState Bank Customer Number
  • Set up Apple Pay
  • Password Safety
  • Direct Debits and Recurring Payments
  • Open Banking
  • Changes to customer cheque book facilities
  • Minimising fees and charges
  • Changing your password for internet banking
  • Can I redraw from my personal loan or home loan account via online banking or the mobile app?
  • Logging out of Online Banking or the Mobile App
  • Online Statements – Why make the switch?
  • How do I set up a recurring or future dated payment?
  • NPP Payment Holds
  • How to create a new payee or biller
  • How do I make a real time payment?
  • How do I transfer to another bank (a third party)?
  • How do I transfer money between my own accounts?
  • How do I register a PayID?
  • How do I register for online banking?
  • Access your Statements in the Mobile App
  • How do I activate my new card?
  • What is a PayID?
  • Register for online statements
  • Are you ready for your tax return?
  • Can I change the PIN on my card?
  • How much does is cost to order a new card?
  • Visa Secure and eftpos Secure
  • Telegraphic Transfers
  • Overseas travel
  • What’s a Tax File Number (TFN)?
  • What is the New Payments Platform (NPP)?
  • What is Osko?
  • The Financial Claims Scheme
  • Recurring card payments
  • My card expires this month and I haven’t received my new card
  • How long does it take for a new card to arrive?
  • How soon are funds received in the accounts I transfer to?
  • What to do if you think you’ve been targeted by a scam or fraud
  • Foreign Resident Tax Reporting

Home Loans

  • Credit Reporting
  • How does CCR impact me?
  • MyState Bank BSB Number
  • Is there a redraw minimum?
  • Deceased estates
  • MyState Bank Customer Number
  • Can I redraw from my personal loan or home loan account via online banking or the mobile app?
  • When is my next repayment due?
  • What’s a credit report?
  • What’s a credit reporting body?
  • What is the New Payments Platform (NPP)?
  • What is Osko?
  • What is Lenders Mortgage Insurance?
  • What is credit reporting?
  • Is there a fee to redraw online?
  • How much is my next repayment?
  • How do I maintain a good credit score?
  • How do I fix an error on my credit report?
  • How can I access my credit report?
  • Home Loan Redraw
  • What is the impact of having a good or bad credit record?
  • Your guide to Break Cost Fees

Term Deposits

  • MyState Bank BSB Number
  • Deceased estates
  • MyState Bank Customer Number
  • What happens at maturity?
  • Transfer money into a Term Deposit
  • Can I access my funds early?

Insurance

  • How to make an insurance claim
  • How to value home and contents
  • Are you under insured?

Personal Loans

  • Credit Reporting
  • MyState Bank BSB Number
  • Is there a redraw minimum?
  • Deceased estates
  • MyState Bank Customer Number
  • Can I redraw from my personal loan or home loan account via online banking or the mobile app?
  • When is my next repayment due?
  • What’s a credit report?
  • What’s a credit reporting body?
  • What is the New Payments Platform (NPP)?
  • What is Osko?
  • What is credit reporting?
  • Is there a fee to redraw online?
  • How much is my next repayment?
  • How do I maintain a good credit score?
  • How do I fix an error on my credit report?
  • How can I access my credit report?
  • What is the impact of having a good or bad credit record?

Scam Awareness

  • Investment Scams
  • Buying and Selling Scams
  • Phishing Scams
  • Password Safety
  • NPP Payment Holds
  • Impersonation Scams
  • Romance Scams
  • Remote Access Scams
  • Messages from the ATO
  • Business Email Compromise (BEC)

Interest Rates

  • What can you do to prepare for your fixed rate ending?
  • What can I do if I can barely afford my current repayment, let alone an increased repayment?
  • How can I find out if my home loan repayments are changing?
  • When do interest rates rise for variable home loans?
  • Why is MyState advertising lower interest rates than what I am paying?
  • Aren’t rate increases just about banks making more money?
  • Can you reverse rate increases on loans if asked?
  • I currently pay extra on my home loan, how will this affect me?
  • How will the rate changes affect me?
  • Are sponsorships like the Jack Jumpers / MyState Bank Arena part of the reason why you’re raising my rate?
  • Are you increasing your deposit rates?
  • Will fixed interest rate loans increase?
  • Can I change my loan from variable rate to a fixed rate loan?
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Customer Care

Our staff can help you with all your banking needs.

  • My card is lost or stolen
  • Financial Hardship Assistance
  • Call Customer Care
  • Contact Customer Care
  • Are you ready for your tax return?
  • Identity verification changes for driver’s licence
  • What’s a Tax File Number (TFN)?
  • Support Services
  • Why can’t I change my mobile phone number myself?
  • How do I change my address to an overseas address?
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Disclosure Documentation
Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at 02 April 2026 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

MyState’s BSB number : 807-009