What is Confirmation of Payee?
Confirmation of Payee is an industry-wide service that adds a layer of protection for payments to a BSB and account number. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it’s a match. This can help you make informed decisions before you make a payment, reducing the risk of scams and mistaken payments.
Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY®, Osko®, eftpos®, PayID® and PayTo®.
How do I activate Confirmation of Payee?
You don’t need to do anything. Confirmation of Payee is already available in Online Banking. When you make a payment to a BSB and account number, or edit a payee’s BSB and account number, you will be given the match result before you make a payment.
How does Confirmation of Payee work?
When you make a payment to a BSB and account number, Confirmation of Payee checks the details you enter against the account name, BSB and account number held by the recipient’s bank and gives you a match outcome. That helps you decide what you want to do next – and gives you more confidence that the money you’re paying is going where you intend it to.
How does MyState Bank check my details?
Confirmation of Payee checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank to let you know whether it’s a match or a close match – or if the details don’t match at all. All Confirmation of Payee information is passed securely between financial institutions to ensure your data remains safe.
I’m receiving money into my account – who can see my information?
If you are receiving money into a personal account, the person who’s paying you will be shown the account name only if the name they have entered is a match or a close match. If any of these details are incorrect, the account name will not be shown to protect your privacy.
If you’re a business or government organisation account that’s receiving a payment, the name of your account will be shown to the payer, regardless of whether it’s a match or not.
When does Confirmation of Payee check payment details?
We check:
- When you make a Pay someone payment addressed to a bank account that is not a saved contact
- When you edit a saved bank account contact
What do the match outcomes mean?
- Account match – The details you’ve entered match the recipient’s bank records for the intended recipient. That’s a good sign your money is going where you intend it to.
- Close match – The details are similar but not exact. We’ll show you the actual account name so you can check if it’s just a small typo or something that needs a closer look to ensure your money is going where you intend it to.
- No match – The details you entered don’t match the recipient’s bank records. It could mean you’re about to pay the wrong person or business, or the account name is different to what you expected. It’s best to double-check before going ahead with the payment.
Match outcomes won’t tell you if a payment is a scam. If you’re feeling unsure, pressured, or don’t recognise the person you’re paying, take a moment to check before you go ahead. Stay safe and learn more at Stay Scam Smart – MyState Bank
Can I still make the payment whatever the match outcome?
Yes. Confirmation of Payee will never stop you from completing a payment. We encourage you to be scam aware and always take steps to make sure you know who you are paying, as scams or mistaken payments may be difficult to retrieve.
What information should I share when I want to receive payments?
If you want to get paid without any confusion or potential delays, you should provide the account name, BSB, and account number exactly as recorded by your bank. This includes using the correct spelling and any middle names that form part of your account name. If you’re uncertain, it’s best to check these details with us. This is also relevant for businesses whose account name may differ from their trading name, such as when a specific part of the business operates under a different name.
You can find your account name:
In Online Banking – Check your account details or bank statements.
On your bank statement – Available in Online Banking or sent to you if you receive paper statements.
How do I share my account details to receive a payment?
Mobile banking app
1. Select your account
2. From Details click Share to copy your details
What should I do when a name has special characters, such as ‘, -, or &?
Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen.
The name field won’t accept the full name, what do I do?
If the name you’re trying to enter exceeds a character limit in your Online Banking, let the recipient know and consider how best to proceed by contacting us on 138 001 or send us a message via Online Banking.
The account number field won’t accept the full account number, what do I do?
If the account number you’re entering exceeds the character limit in your online banking and the account number you are entering starts with zeros, you can remove the zeros and check those account details match. If you’re still unsure, let the recipient know and contact us on 138 001 or send us a message via Online Banking.
What’s a mistaken payment?
If you enter the wrong account details, you can end up sending your money to the wrong recipient and it’s unlikely that you’ll get your money back, which is why it’s important to check the accuracy of the details you enter before you send your money.
Can I opt out of having my name displayed to others?
Eligible customers may request to be opted-out of the Confirmation of Payee service. This means your account name and match outcome will not be displayed to payers and could impact the likelihood of the payer proceeding with the payment. To understand the opt out process and the implications, please contact each of your financial institutions including us by contacting our Customer Care team on 138 001 or visit your local MyState Bank branch
I’ve changed my name, how do I update so the service shows my new name?
To ensure your account name is accurate in the Confirmation of Payee service, please contact each of your financial institutions including us on 138 001 or send us a message via Online Banking.
Are international payments included in this service?
The Confirmation of Payee service only applies to domestic payments.
I received an email or text message from Confirmation of Payee
The Confirmation of Payee service is managed by your financial institution. Confirmation of Payee will never contact you directly about Confirmation of Payee. That means any message from Confirmation of Payee asking you to send money or receive money is a scam. If you believe you have been scammed, please contact your financial institution and report it to the police.
BPAY and Osko are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518. eftpos is a registered trademark of eftpos ABN 37 136 180 366. PayID and PayTo are registered trademarks of NPP Australia Ltd ABN 68 601 428 737