Mobile Banking Direct Debits How soon are funds received in the accounts I transfer to? I keep getting an error message when I try to access the profile page? I can’t receive the secure SMS code. What can I do? Why can’t I see all my accounts listed in Internet Banking?
Internet Banking Direct Debits Manage my daily transfer limits How soon are funds received in the accounts I transfer to? How much can I spend on my card without exceeding my limit? I keep getting an error message when I try to access the profile page?
Digital Wallets Set up Samsung Pay Set up Google Pay Set up Fitbit Pay What should I do if I lose my Google Pay phone, tablet or watch? What should I do if my Garmin device is lost or stolen?
Customer Care Support Services What’s a Tax File Number (TFN)? Financial Hardship Assistance How do I change my address to an overseas address? Why can’t I change my mobile phone number myself?
Security Two-factor Authentication What happens to my SMS Security if I change my mobile number? Firewall protection Protect your computer Use secure websites
Bank Accounts The Financial Claims Scheme Telegraphic Transfers Direct Debits How soon are funds received in the accounts I transfer to? How do I withdraw from my offset account?
Home Loans Home Loan Redraw How do I maintain a good credit score? How does CCR impact me? MyState Bank BSB Number Parental Guarantee
Term Deposits MyState Bank BSB Number Transfer money into a Term Deposit Can I access my funds early? MyState Bank Customer Number What happens at maturity?
Personal Loans How do I maintain a good credit score? MyState Bank BSB Number What is the impact of having a good or bad credit record? What is Osko? What is the New Payments Platform (NPP)?
Scam Awareness Messages from the ATO Business Email Compromise (BEC) Investment Scams Phishing Scams Remote Access Scams
Interest Rates Can I change my loan from variable rate to a fixed rate loan? Will fixed interest rate loans increase? Are you increasing your deposit rates? Are sponsorships like the Jack Jumpers / MyState Bank Arena part of the reason why you’re raising my rate? How will the rate changes affect me?