MyState’s Internet Banking uses two-factor authentication to add extra security to your online Banking.
SMS Security sends secure codes to your nominated mobile phone number via text message.
VIP Access is a software alternative to SMS Security. It is suitable for customers who can’t use a mobile phone to receive secure codes via text messages.
When you try to make some kinds of Internet Banking changes or transactions – for example, resetting a forgotten password, managing cards, and updating contact details – you will be asked to enter a secure code to authenticate the transaction.
When two- factor authentication (2FA) is required within Internet Security:
- if you’re set up for SMS Security click Send SMS Code to have a two-factor authentication code sent to your mobile phone as a text message
- or, if you use the VIP Access software, open the software and it will generate a secure code
3. Type the secure code in to the dialog box where it says Enter code here
- Click Continue
By using unique secure codes to authenticate your requests you eliminate the risk of someone accessing your account and transferring money, even if they have obtained your customer number and password. You will also get instant notification if someone is trying to misuse your account, as their activities will trigger a secure code to your mobile phone.
Important: If you receive an SMS secure code and you haven’t initiated a payment, contact us immediately on 138 001.