What’s a remote access scam?
A Remote access scam is when a scammer will call or email you pretending to be from an organisation you use such as a bank, government agency, telco or an energy retailer. They may then request access to your computer or device. The scammer is seeking remote access to your computer for the purpose of accessing your personal information and valuable data. For example, they may seek access to your online banking.
How does the scam work?
The scammer will contact you requiring your assistance to help them catch hackers, fix NBN or computer issues, help with secretive tasks or to provide a refund. The scammer may ask to access your device by asking you to download different types of software. Downloading software may grant them control of your device and can be used to observe your keystrokes to capture your passwords. Other scenarios may be:
Simple rules to avoid scams –
What do I do if someone has remote access to my computer?
I’ve been scammed, what next?
Stay scam smart: Never provide banking information over the phone or via text to anyone even if you know them. Learn more