Keeping your accounts safe
The security of your data and accounts is always a priority for us, but in response to the recent Optus data breach we want to let you know we’ve taken additional steps to keep you and your accounts safe. We’ve increased our account and card monitoring services 24/7, enhanced our customer identification protocol and are continuing to remain vigilant with our systems.
Even with these measures in place, you might still find yourself the target of a scam, so it’s important to be aware and as vigilant as possible.
- Look out for any suspicious or unexpected activity across your online accounts, including your telco, bank and utilities. Make sure you report any suspicious activity on your MyState Bank accounts to us immediately.
- Don’t click on links provided in texts or emails, if they look suspicious.
- If someone calls claiming to be from Optus, the Police or your bank and offers to help you with the data breach, hang up and contact the organisation on its official contact channels. This could be a scammer using your personal information.
- Never provide your passwords, one time verification codes, or any personal or financial information.
- Never allow anyone to remotely access your computer or mobile device, not even if they claim to be from an organisation you have an account with. Always say no.
We encourage you to report any suspicious activity to us so we can support you.
If you have been impacted by the Optus data breach, we recommend visiting IDCARE https://www.idcare.org/optus-db-response for more information on the potential risk and recommended steps.
For more information about scams and what to do is you think you’ve been targeted visit https://mystate.com.au/about-us/security/stay-scam-smart/
If you’re unsure about something, especially an email or text claiming to be from MyState Bank, please give us a call on 138 001. We’re here to help.
