Enhancing fraud detection
Our customers now have access to enhanced fraud monitoring and detection capabilities through a new NPP Payment Hold feature. An NPP, or Osko® payment, is a payment made in near real time. If a fraudulent payment is made via the NPP from your account, it is almost impossible to recover.
This new security feature, managed by MyState’s Fraud Service Vigil, will alert you in real time through SMS when a potentially suspicious NPP payment is identified. The transaction will be placed on hold and you have up to 24 hours to confirm if it’s an unauthorised or genuine transaction. An unauthorised transaction will be cancelled and the funds will be returned to your account. If the transaction is confirmed as genuine it will be allowed to proceed. If there’s no response the transfer will be rejected after 24 hours. To provide extra security, while the payment is on hold you won’t be able to make any outgoing NPP transfers.
If this occurs you will receive an SMS from either:
+61 437 126 492
+61 489 988 024
The SMS will ask you to call our 24x7 Fraud Bureau on 1300 705 750.
Important information: Scammers can impersonate banks using ‘spoofed’ phone numbers and sender IDs. We will never ask you to:
- Share your PIN or password over the phone, email or text.
- Provide your card details, such as your full card number or CVC.
- Transfer money to another account.
If anyone ever asks for any of the above, end the call immediately and contact us on 138 001 (during business hours) or 1300 705 750 (during after-hours).
For more information about NPP payment holds, visit the Help Centre.
