Enhancing fraud detection

Our customers now have access to enhanced fraud monitoring and detection capabilities through a new NPP Payment Hold feature. An NPP, or Osko® payment, is a payment made in near real time. If a fraudulent payment is made via the NPP from your account, it is almost impossible to recover.

This new security feature, managed by MyState’s Fraud Service Vigil, will alert you in real time through SMS when a potentially suspicious NPP payment is identified. The transaction will be placed on hold and you have up to 24 hours to confirm if it’s an unauthorised or genuine transaction. An unauthorised transaction will be cancelled and the funds will be returned to your account. If the transaction is confirmed as genuine it will be allowed to proceed. If there’s no response the transfer will be rejected after 24 hours. To provide extra security, while the payment is on hold you won’t be able to make any outgoing NPP transfers.

If this occurs you will receive an SMS from either:

+61 437 126 492

+61 489 988 024

The SMS will ask you to call our 24x7 Fraud Bureau on 1300 705 750.

Important information: Scammers can impersonate banks using ‘spoofed’ phone numbers and sender IDs. Please remember we will never ask for sensitive information like an access code, one time password or internet banking password, include links in our SMS messages, or request that you transfer money to ‘keep it safe’.

For more information, visit the Help Centre.