A new layer of protection for your payments
Confirmation of Payee is a new industry-wide security check designed to reduce the risk of mistaken payments and scams.
How it works
Confirmation of Payee (CoP) checks that the account owner name matches the account number and BSB of the person or business you’re paying, before you send money, so you can have more confidence when making payments online.
More confidence
Know if the details match before sending money
Industry-wide initiative
Led by Australian Payments Plus (AP+), the team behind BPAY, Osko, eftpos, PayID, and PayTo
Added security
Helps prevent fraud, scams, and mistaken payments
Receiving payments? Share the right details.
In 2025, some banks will use Confirmation of Payee when their customers send you money. To avoid delays, make sure you share your correct account name, along with your BSB and account number.
- Find your account name on your statement in Online Banking.
- We're enhancing Online Banking soon to make sharing your details, including account name, even easier.
- To reflect this change, we’re updating our Terms & Conditions for Deposit Accounts & Electronic Banking to include information on how we handle your data.
Making Payments? CoP is coming to MyState Bank customers soon.
Later in 2025, CoP will be available in our mobile banking app and internet banking. It helps you confirm payment details before sending money and applies when you set up a new payee, update an existing payee, or make a one-off payment.
You’ll see the check results before deciding whether to proceed. If something doesn’t look right, double check with the person you’re paying before continuing.
Can I Opt Out?
Yes. In some circumstances, such as vulnerability and security concerns, eligible customers can opt out of having their account name displayed in Confirmation of Payee match results. However, this may make it harder for people to confirm your details before making a payment.
More Information
To learn more or to opt out, contact our Customer Care team on 138 001 or if you’re in Tasmania visit your local MyState Branch during business hours.
You can also learn more with our list of Frequently Asked Questions.
