Support for customers impacted by recent storms and flooding

With the recent storms and flooding, we want to assure you that MyState is here to support you. We understand the importance of having the right assistance during such times and are here to provide the help you need.

If you are directly impacted, MyState’s emergency assistance includes a range of support, including:

• Customised payment arrangements for home loans.
• Waiving other selected fees and charges.
• Waiving fees and notice periods for early access to Term Deposits or Christmas Accounts.

If you need more information, please contact us by visiting your nearest branch, or calling us on 138 001. You can apply for Hardship Assistance online by clicking here: https://mystate.com.au/covid-19/support-for-personal-customers/

Insurance enquiries

If you have insurance with MyState through CGU and have sustained damage, you are urged to lodge a claim as soon as possible by calling the CGU claims team on 13 24 80. Claims can be lodged 24 hours a day, 7 days per week and CGU are ready to help.