Support for Our Customers

Apply for Hardship Assistance

All requests will need to be submitted through this online request form.

We will respond to requests as soon as possible.

This is for all MyState Bank customers who are wanting to apply for Hardship Assistance on their loan account.

Read our Privacy Policy and Data Handling Statement to learn how we handle your personal information.

Hardship Application
Name/s*
Marital Status*
- Single
- Married
- Defacto
Current Residential Address*
Street Address Address Line 2 City State Post Code
Customer number/s*
Loan Number/s*
What is the reason you require hardship assistance? (provide as much detail as possible below)*
What kind of assistance are you looking for regarding your loan with MyState Bank?*
- Interest Only Repayments
- Reduced Repayments
- Deferred Repayments
How much do you want to reduce your repayments to?*
When do you expect to be able to restart your full payments?*
MM slash DD slash YYYY
If you are unable to restart your full repayments by the end of this assistance, what are your plans on meeting your financial commitments to MyState Bank?*
This may include but not be limited to accessing savings, accessing redraw, selling property, accessing superannuation etc.

Employment
What is your current employment and income situation?*
- PAYG employed
- Self-employed
- Unemployed
Who is your Employer?*
Do you have a partner on the loan?*
- Yes
- No
What is your partners current employment and income situation?*
- PAYG employed
- Self-employed
- Unemployed
Who is your partners Employer?*

Statement of Position
To finalise the assessment we will also require detail all of your current statement of position.

Home Loans/Investment Home Loans

Please include both MyState Bank and other bank loans

Bank/Institution	Current Loan Balance	Interest rate	Monthly Loan Repayment	Payment Type (P&I or I/O)	Current Redraw Balance Available	Have you requested any hardship on this loan	Any active hardship on this loan	Type of hardship assistance provided

Other Loans:

Please include both MyState Bank and other bank loans

Bank/Institution	Loan Type (Personal Loan/Credit Card/Other)	Loan Amount (P/L) Card Limit (C/C)	Loan Repayment (not required for credit card)	Have you requested any hardship	Any active hardship	Type of hardship

Assets: (such as savings accounts, superannuation, motor vehicles and properties)*
Type Value

Acknowledgement
Acknowledgment Agreement*
Thank you for consideration of my Financial Hardship Application on account of Covid-19. I authorize MyState Bank Limited (MyState) to make all relevant enquiries to obtain a Credit Reporting Agency Report, and I acknowledge that all information collected, used and disclosed will be in accordance with the MyState’s Privacy Policy, which I have read and fully understand. I confirm I have provided up to date and accurate information both personal and financial and such detail will be confirmed by supporting documentation on request.
I agree
If there are any queries regarding your application we will need to contact you, please provide your best email address and phone number for us to reach you.
Contact Person*
Contact Number*
Contact Email Address*
Privacy Policy & Data Handling Statement*
- I have read and accept the Privacy Policy and Data Handling & Electronic Verification Statement.
Spam Protection

Type	Value