Support for customers impacted by Bundaberg flooding
With the recent flooding, we want to assure you that MyState is here to support you. We understand the importance of having the right assistance during such times and are here to provide the help you need.
If you’re directly impacted, MyState’s emergency assistance includes a range of support, including:
- Customised payment arrangements for home loans.
- Waiving other selected fees and charges.
- Waiving fees and notice periods for early access to Term Deposits.
To speak to one of our friendly MyState Bank Customer Care team members call 138 001 or send a secure message via Online Banking. You may also be eligible for Hardship Assistance to help you get back on your feet, read more about this by visiting our Hardship Assistance page.
Insurance enquiries
If you have insurance with MyState Bank through CGU and have sustained damage, you’re urged to lodge a claim as soon as possible by calling the CGU claims team on 13 24 80 or submit a claim online. Claims can be lodged 24 hours a day, 7 days a week and CGU are ready to help.
