Emergency assistance for customers affected by NSW floods

MyState Bank is providing its Emergency Assistance package to customers in the New South Wales flood-affected areas.

Our Emergency Assistance package includes a number of relief options depending on each individual circumstance, including:

• Waiving of fees and charges
• Early access to term deposit accounts without fees and charges
• Restructuring existing loans fee of the usual establishment fees
• Temporary overdrafts or additional loans (subject to credit approval)
• Customised payment arrangements for your home or personal loans

To access these support options, please call us directly on 138 001.

For customers with CGU Insurance purchased through MyState Bank, we encourage you to contact CGU directly on 13 2481 for any claims enquiries.