Upcoming changes to our products

At MyState Bank, we’re committed to making banking simple and helping you manage your money with ease.

As part of this commitment, we’re streamlining our product range over the coming months to ensure we offer modern, easy-to-use banking solutions that align with our customers’ needs.

What’s changing?

We are conducting a phased rationalisation of some of our products, which means certain older or less-used products will be retired or consolidated into our current product suite. These changes will take place gradually to ensure a smooth transition for our customers.

Why are we making these changes?

✅ Simpler banking, clearer choices – We’re making it easier to understand your accounts with simplified terms and streamlined communication.

✅ Better value for you – Many customers will benefit from similar or lower fees and competitive interest rates.

✅ Manage your money with confidence – Our products offer straightforward features to help you manage your money with confidence.

What you need to do

For customers impacted by these changes, we’ll provide clear communication, support, and guidance to ensure a seamless transition. If your product is affected, we’ll contact you directly with details about what’s changing, what it means for you, and any actions you may need to take.

We’re excited about these improvements and remain focused on delivering better banking experiences for you.

For more information, including frequently asked questions visit mystate.com.au/product-change or contact our Customer Care team on 138 001.

Tim Newman
General Manager MyState Bank