Support for our community: Assistance for those affected by Cyclone Alfred

If you’ve been affected by Tropical Cyclone Alfred in south-east Queensland and northern New South Wales, we offer a range of emergency assistance options, including:

• Customised payment arrangements for home loans.
• Waiving other selected fees and charges.
• Waiving fees and notice periods for early access to Term Deposits or Christmas Accounts.

You don’t have to navigate this alone, please contact our Customer Care team on 138 001 or check out our emergency assistance options to see how we can help.

Insurance enquiries

If you have insurance with MyState Bank through CGU, and sustain damage, lodge a claim as soon as possible by calling CGU claims on 13 24 80 available 24 hours a day, 7 days per week - CGU are ready to help.