Notice to Customers – Changes to MyState Terms & Conditions Deposit Accounts & Electronic Banking – Effective 1 October 2023

MyState has updated its Terms & Conditions dated 1 July 2023 effective 1 October 2023, which is available from mystate.com.au.

The amendments have also been made to the following documents to their relevant section;

• Terms and Conditions No Longer Offered Deposit Accounts & Electronic Banking
• Terms and Conditions No Longer Offered Deposit Accounts & Electronic Banking (formerly offered by The Rock)

Amendments

On page 5, Section 2. Specific Terms and Conditions – Personal Savings and Transaction Accounts table

On page 6, Section 2.8 rediCARD PLUS

we have replaced:

2.8 to 2.9

rediCARD PLUS is available at our discretion to No Longer Offered

On page 7, Section 3. Specific Terms and Conditions – Business Savings and Transaction Accounts table we have replaced:

Cheque facility available to unavailable

and added the following reference

If a cheque book was issued to you before 1 October 2023, cheque access to that account will remain available.

we have replaced:

3.2 rediCARD PLUS is available at our discretion to No Longer Offered

On page 10, Section 9. Closing your account

We may close your account

We have added:

If we believe you may be using MyState products or services to financially abuse another person and inflict financial harm.

On page 13, we have added the following section and renumbered subsequent sections.

Section 32. Financial Abuse

Financial abuse is a serious form of domestic and family violence that occurs when an abuser uses money and resources to gain power, and to control their partner or family member. Financial abuse can be extremely emotional and traumatic.

If you or someone you know is experiencing financial abuse, we’re here to help. We have processes in place to support you and help you regain control of your finances.

MyState has a zero tolerance for financial abuse by a MyState customer.