What is Family and Domestic Violence?

Family and domestic violence happens when someone in a close relationship uses controlling behaviours that cause fear or harm. This issue affects people of all backgrounds and identities.

Family and domestic violence is a crime, and can have devastating consequences for individuals, families and the community, often leading to somebody being financially vulnerable, as money and resources are commonly used as a means to manipulate and gain control.

This is called financial abuse, and it’s another form of family and domestic violence. It’s one of the most powerful ways an abuser can keep someone trapped in an abusive relationship.

What does financial abuse look like?

Financial abuse can take many forms, and it can often be difficult to spot. Every person’s situation is unique, but here’s some of the most common forms:

  • Controlling behaviour: This can include restricting a person’s access to their finances, bank accounts, or financial records, as well as limiting their ability to work, study, or apply for benefits.
  • Withholding Financial Support: This involves denying necessary financial assistance that a partner or dependent child needs for their basic maintenance and well-being.
  • Coercion Over Assets: Pressuring someone to give up control of their assets, take out loans, or co-sign on credit cards in the name of the controlling partner.
  • Exclusion from Financial Decisions: Preventing someone from having a say in household spending or the sale of shared property.
  • Financial Dependence: Using control over finances or debt to obstruct a person from leaving a relationship.
  • Justification of Spending: Demanding that every expense is justified and evidenced, which can create additional stress and control.
  • Harassment via Transactions: Using transaction descriptions in online transfers to intimidate or abuse someone emotionally.
  • Monitoring Access: Restricting someone’s access to phones and the internet to control their communication and information.
  • Theft of Assets: Taking someone’s money, debit or credit cards, or possessions without their knowledge or consent.
  • Forcing Responsibility for Others' Expenses: Forcing someone to pay for someone else’s bills, like utilities or household maintenance bills.

What can happen when someone is financially abused?

Financial abuse can be emotional and traumatic. Victims might fear for their safety, and the safety of their children, and may feel ashamed or think they won’t be believed or supported.

Someone who has been financially abused may experience:

  • Being left responsible for joint loans after a relationship breakdown
  • Poor credit history after taking out a loan for an abusive partner
  • Limited opportunities to gain regular employment
  • Lack of access to funds to cover essential household expenses
  • Homelessness
  • The prospect of long-term financial hardship
  • Isolation from family, friends and other support networks
Family and Domestic Violence
“If you or someone you know is experiencing financial abuse, we’re here to help.”

What can we do to help you through financial abuse?

If you or someone you know is experiencing financial abuse, we’re here to help. We have processes to support you and help you regain control of your finances:

  • Updating your contact details, including phone number, email address and a safe address
  • Resetting passwords and changing access codes on your online banking and card PINs
  • Opening an account in your name only so you can start depositing money into a new, safe account
  • Changing the operating and signing authority on any joint accounts you may have to require both parties to sign for any withdrawals, including loan redraws
  • Working with each of the people involved on a joint arrangement separately, and where reasonably possible, not requiring one party to contact or obtain consent from the other account holder/s

How to reach us

We know how difficult it can be to ask for help, but please know we are here to support you. Our friendly Customer Care team are here to help on 138 001, and you’ll always speak to someone right here in Australia. You can also send us a secure message via Internet Banking or visit us in branch if you feel more comfortable speaking to someone in person.