Loads better.
The new and improved MyState Bank app and internet banking experience are here. On this page, you can see how things work, what you’ll need to log in for the first time and where to find what you’re looking for. We appreciate that change can spark questions, so let’s get to answering them for you.
Timing and next steps
Here’s the important timings to consider in the changeover to your new app and internet banking.
Launch - 2024
New app available in App Store and Google Play & new Internet Banking experience live
Prepare
If you haven’t started using the new app or internet banking, we’ll send you a reminder with some help on how to get up and running
Closure
From 22 July the old app will no longer be available to use
Here’s what you need to know
Mobile app customers – out with the old and in with the new!
The existing MyState Bank Mobile App is now replaced by a new app - this is not an update to your existing app. You’ll need to:
1
Download the new MyState Bank App
Click on the links above or go to the App Store or Google Play on your device, search ‘MyState Bank’ and download.
2
Enter your details
Open the app, select log in, enter your customer number and current internet banking password (not PIN) and click log in.
3
Change your details
Once you’ve entered these details, change your password and create a passcode or enable face or fingerprint ID log in (if your phone supports this).
You don’t need to click Register for online banking if you’ve used the app or internet banking in the last 12 months. This link is for MyState Bank customers new to online banking.
If you’re having trouble accessing the new app or internet banking, please go to the Trouble logging in for the first time? section below and check you have everything you need or call us on 138 001 and choose menu option #.
You can easily reset your password by clicking on ‘Forgotten Password’ in the app or internet banking if you have an active Visa Debit Card.
You don’t need to click Register for online banking if you’ve used the app or internet banking in the last 12 months. This link is for MyState Bank customers new to online banking.
If you’re having trouble accessing the new app or internet banking, please go to the Trouble logging in for the first time? section below and check you have everything you need or call us on 138 001 and choose menu option #.
Internet Banking customers
The existing internet banking experience is now replaced by your new one. Please follow the steps below to get set up.
1
Logging in
Click the login button next to Internet Banking on the MyState Bank website, you’ll see a new screen. Log in by typing in your Customer Number and current internet banking password.
2
Change your details
Once you’ve entered these details you’ll be asked to change your password (see FAQ’s below for updated password policy).
3
Verify
For your security, choose a 2-step verification method: text a secure code to your registered mobile or receive a notification to the new mobile app if you’re set up.
All customers
Prepare
We don’t want there to be any disruption to your banking. We strongly encourage you to download the new app or get set up on internet banking ASAP. You won’t be able to open any new accounts until you’re set up.
Reminder notices will be sent to customers that are online banking users but haven't set up in the new system during the changeover period.
Closure
We've removed the old MyState Bank app from the App Store and Google Play. If you still have the old app on your device it will stop working from 22 July. You'll be required to download the new app and get set up to be able to use online banking.
Sneak peek at what’s new
You’ll find a few things in different places, some new features, and an altogether faster and friendlier experience.
Log into your app easily with your face or fingerprint
Easily find your way around with intuitive menu options & simple terminology
Choose which accounts you want to see with new account management features
Track your spending and savings with new look personalised insights
Send us messages with attachments securely and with ease
Stay informed with push notifications on enabled devices
Trouble logging in for the first time?
Here’s what you need before you log in.
1
Do we have your mobile and email address?
Check it on your app or internet banking and update us as required.
2
Do you know your internet banking password?
If not, you can reset it by hitting the Forgotten Password link on the app or internet banking. Have your Visa Debit card handy.
3
What is your customer number?
You can find it on your Visa Debit card or MyState Bank statement.
4
Have you logged in to the app or internet banking in the last 12 months?
If you’re registered for online banking but haven’t used it in the last 12 months you’ll need to contact us to get set up.
How-to videos
Not sure how to find your way around the app or your internet banking? Find your help videos here.
Introduction
The MyState Bank mobile app
Log in
The easy way to log into the app, including Face ID.
Payments
The easy way to make a payment on the app.
Accounts
The easy way to manage your accounts on the app.
Profile and security
The easy way to manage your profile and security on the app.
Contact us via the app
The easy way to contact us through the app.
Introduction
MyState Bank internet banking.
Log in
The easy way to log into internet banking with 2-step verification.
Accounts
The easy way to manage accounts on internet banking.
Profile and security
The easy way to manage your profile and security on internet banking.
Stay scam smart
It’s important to remain alert and aware of potential scam activity. We will never ask you to disclose your confidential PIN, Internet Banking password or phone banking access code over the phone, by email or in person.
Please only click on legitimate links, check that the web address includes mystate.com.au and a padlock symbol to show that it is secure. Alternatively, type the MyState Bank web address directly into your browser.
What’s valuable to you
Easier
Friendlier
Better
Frequently Asked Questions
Login and authentication
You can log in for the first time with your current password and you’re prompted to change it once you’re in.
If you don’t know your password, head to the app or internet banking and hit the Forgotten Password link. Have your Visa Debit card handy or you can use your personal details.
You can try resetting your password/passcode after a period of time by selecting Forgot password/passcode. If you can’t wait, you can call us on 138001 and we can help you get back into your banking.
Security has been enhanced to include multi-factor authentication (or MFA for short). We’ll need to have your valid mobile phone number connected to your customer profile so you can access the code and log into internet banking. If you’re having trouble please call us.
No, once you successfully download and set up the new app or log in to the new internet banking, your access to the old app will be blocked. So once you have the new app and its all working fine, please delete the old one.
The link expires in 12 hours. If you need a new one, please call us on 138 001.
Yes, there will be changes to our password policy, with additional requirements added to enhance the strength of a password when it is being set or changed.
A password must have:
- At least 8 characters
- A mix of both UPPERCASE and lowercase letters
- At least 1 number and 1 special character (e.g. !, *)
- Symbols and numbers
AND
- be different to your previous 10 passwords
- not match your Customer Number
- not match your email address
- not match commonly used, expected or known compromised phrases (e.g. password, mystate)
Accounts and contacts
Yes, everyone should be there. There’s nothing you need to do.
At this stage, you can only add and view your current contacts when paying someone or setting up a BPAY payment.
We're working hard to bring you the latest app and internet banking services as quickly as possible, which means some features may take a little longer to roll out. Don't worry though, we're planning to add this feature very soon.
Yes, all of your info will be there from launch day.
Transactions
You can update your payment limits on the app or internet banking. These limits are now broken down into different types:
- Osko payment - these are your NPP or near real-time payments that are usually completed in a couple of minutes.
- Standard transfer - this type of transfer may take up to 3 business days to be completed.
- BPAY - your bill payments through online banking.
Your payment limit includes all payments you make from the app or internet banking in a day, plus any scheduled payments that have been set up to go out on that same day.
If you need a higher limit to what’s available please call us on 138 001.
The actions you perform every day like making payments and checking your accounts and transaction activity all work the same way but will look and feel a little different. You’ll find things in different places through the menu options – but rest assured it’s very intuitive and won’t take you long to get used to.
No, you won’t need a new card. There will be no impact to your card and your card settings will remain the same.
No, you won’t need to make any updates or changes to your Visa Debit card in your digital wallet. Your card settings will also remain the same.
Insights
Yes, we’ve listened to your feedback and provided you with a new way to view and interact with your insights.
You’ll easily see information most relevant to you, including your trackers from the insights dashboard. Plus, new trackers for spending, cash flow and looking ahead will be available to help you keep an eye on your finances.
The basic functionality remains the same, but it will look different.
In the main, you won’t see spend tracking in the account view, it will be included in the insights hub where you can also manage your settings.
General
Data sharing is part of the industry’s emerging Open Banking service, which allows you to securely share some of your banking data with other accredited organisations that you trust online. For more info check out our Open Banking help article.
There are minor differences in the look and feel and navigation.
Mainly:
- pop-ups and ways of interacting with buttons.
- the biometric options available and the digital wallets.
PIN – now Passcode
eStatements – now Statements
Secure message – now Message
Pay anyone – now Pay someone
Transfer between my accounts – now Transfer money
Card controls – now Card settings
Online banking – refers to the app and internet banking
Internet Banking – via web
Mobile App – via App
Reset password – if forgotten
Change password – if known but want to change
We’ve listened to your feedback and focused on making the app more reliable, faster and easier to use. We’d love to hear from you if you feel like you’re missing anything, just send us a message to let us know.
Post launch date you won’t be able to open a new account until you are set up on the new app or IB.
Once you’re set up, try opening the new account again.
Across the app and internet banking, the following has changed for the good.
You can:
- Reset your own password.
- Register for internet banking online instead of calling us.
- Use biometrics for login and authentication, such as Face ID and fingerprint.
- See more information in your accounts, like your accrued interest and account opening date.
- Contact us through the app and add attachments.
- Message notifications through the app and internet banking.
- Extra security, like enhanced MFA.
