• Skip to content
  • Skip to internet banking login
  • Skip to login options
  • Skip to search
Help & supportHelp & supportHelp & supportHelp & support
  • Banking
    • Transaction accounts
      • Glide account
      • Access Assist account
      • Basic account
      • SMSF options
    • Savings accounts
      • Bonus Saver account
      • Special eSaver account
      • Christmas account
      • SMSF options
      • Interest rates
    • Term Deposits
      • Interest rates
    • Online banking
      • Other ways to bank
      • Digital wallets
      • PayID
      • Personalised insights
      • PayTo
    • Calculators
      • Savings plan calculator
      • Budget planner
      • Term Deposit calculator
      • Income tax calculator
  • Home loans
    • Products
      • Basic Variable home loan
      • Special Residential home loan
      • Fixed Rate home loan
      • Standard Variable home loan
      • Residential Investment home loan
      • Interest rates
    • Calculators
      • Borrowing power calculator
      • Home loan repayment calculator
      • Extra repayments calculator
      • Lump sum payment calculator
      • Split loan calculator
      • Stamp duty calculator
      • Key fact sheet calculator
    • Next move
      • Increase your home loan
      • Buy my first home
      • Refinancing my existing home
      • Buy my next home
      • Build my new home
      • Renovate my home
      • Invest in property
  • Personal loans
  • Insurance
    • Home insurance
      • Home & contents insurance
      • Landlord insurance
    • Other insurance
      • Car insurance
      • Travel insurance
      • Caravan insurance
      • Boat insurance
    • Resources
      • Start a CGU claim
      • Are you under insured?
      • Guide to value your home and contents
      • Home contents insurance calculator
      • Home building insurance calculator
      • Start a St Andrew’s CCI claim
  • Business
    • Savings & investments
      • Business Online Saver
      • Term Deposits
      • Interest rates
    • Transaction accounts
      • Everyday Business account
  • About us
    • The human way to bank
      • Our company
      • MyState Limited
      • Customer charter
      • Banking code of practice
      • Sustainability
      • Reconciliation
      • Careers
    • Media centre
      • Important information
      • Mobile app
      • ASX announcements
    • Community
      • MyState Bank Arena
      • Tasmania JackJumpers
      • MyState Foundation
  • Help
    • Help & support
      • Help centre
      • Complaints & feedback
      • Financial hardship
      • Customer care
      • Extra care
      • Deceased estates
    • Security
      • Bank online securely
      • Smartphone security
      • Protect your identity
      • Stay scam smart
      • Shop online safely
      • Safe travels
    • Contact us
      • Email us
      • Visit a branch
Business Internet Banking Inward Telegraphic Transfer
Login
✕

Help & support

  • Home
  • Help
  • Help & support

Help & support

Find answers to save yourself time

Help centre

Find answers to save yourself time in our one of our help center articles.

Learn more

Customer care

MyState Bank's friendly staff are ready and waiting to assist you - no matter what you need - simply give us a call.

Learn more

Complaints & feedback

We take your feedback seriously and aim to provide simple, easy to use and trustworthy services to our customers.

Learn more

Hardship

We understand that things don’t always go as planned, we can help you through financial difficulty.

Learn more

Extra care

Extra care when you need it most. Support and guidance to help you back on your feet during vulnerable times.

Learn more

Deceased estates

We understand that the death of a loved one is an emotional and difficult time. We’re here to help you through the process.

Learn more

What's new at MyState

  • Interest Rate Changes
    23/05/2025

    Important Notice for Customers – Interest Rate Changes for Savings Accounts effective 27 May 2025


    Read more
  • 22/05/2025

    5 smart ways to reach your goals


    Read more
  • 21/05/2025

    MyState Bank announces decrease to variable lending rates by 0.25%


    Read more
View all articles

We’re here to help

Help & support

138 001

Call us

 

Help & support

Email us

24/7

Help & support

Help centre

FAQs

Banking Transaction accounts Saving accounts Term Deposits Online banking
Home loans Basic Variable home loan Fixed Rate home loan Special Residential home loan Home loan repayment calculator
Insurance Car insurance Home insurance Travel insurance Landlord insurance
About us Media centre Community Careers Our company
Help Help & support Financial hardship Security Contact us
MyState Limited
Privacy
Security
Disclosure Documentation
Target Market Determinations

Any advice on this website does not take into account your personal objectives, financial situation or needs and you should consider whether it is appropriate for you. Please consider the relevant Disclosure Documentation and Target Market Determinations before acquiring any product. Please review our Financial Services Guide (FSG) before accessing information on this website. Loan applications are subject to MyState's credit approval criteria. Terms and conditions, fees and charges may apply. Information, including any rates, are current as at 2 May 2025 and are subject to change.

© MyState Bank Limited (MyState Bank) ABN 89 067 729 195 AFSL 240896 Australian Credit Licence Number 240896. A wholly owned subsidiary of MyState Limited ABN 26 133 623 962.

MyState’s BSB number : 807-009
X
House Icon

MyState Bank announces decrease to variable lending rates by 0.25% - Learn more