Security: Tips for Banking Securely

Security contacts

Need assistance?

If you believe your online security has been compromised, have noticed unusual transactions on your account, or are unsure if you’re being targeted please call us immediately on 138 001 from 8am-6pm Mon-Fri, or 9am-1pm on Saturday (AEST/AEDT).

Received a suspicious message?

Please forward suspicious messages to alerts@mystate.com.au and then delete. Please be aware you will not receive a personal response.

If you have received a suspicious email or text message and have responded to it, please call MyState Bank on 138 001 immediately or visit your local branch.

Lost or stolen cards?

Visa Debit – Call:

1800 648 027 (Australia)
+61 2 8299 9101 (Overseas)

Mastercard – Call:

1300 135 538 (Australia)
+61 2 8225 0620 (Overseas)

Fraudulent activity

For support regarding unauthorised activity on your account outside of business hours, contact our Fraud Bureau on 1300 705 750 if calling from Australia or +61 2 8299 9101 from overseas, operators are available 24/7.

If you're unable to contact the Fraud Bureau, or need to take immediate action, we recommend you disable your online banking access by entering the incorrect password three times. Changing your password will not be sufficient because you may be the victim of a remote access scam and not be aware.

Call us during operating hours to receive further guidance and regain access to your online banking.

More tips for keeping your money safe

Bank online securely

Helpful tips to keep your internet devices secure while using internet banking.

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Smartphone security

Follow our simple smartphone security tips to help keep unauthorised persons from easily accessing your personal information.

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Protect your identity

Protect your personal information, learn about online security and take steps to safeguard your information.

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Stay scam smart

Learn how to identify a scam or a fraud, ways you can protect yourself online and what actions to take if you think you’ve been targeted by a scam or fraud.

Learn more